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Online help
FAQ abylon BASIC
The files are not defective and may be faulty uninstalling the update from Microsoft Update Rollup 1 for Windows 2000 SP4 again be deciphered. For Windows XP and Vista should be similar updates for the errors.
NOTE Further information will follow!
TIPP When you remove an external storage medium (such as USB stick) should ALWAYS only after the correct Out removed. This will cause the operating system all cached data on the storage medium to
write.
I can no longer decipher (decryption fails - HYBRID system)?
If you fail to decipher, then the following possible reasons:
- They use a pure signature certificate!
Certificates may be used for various purposes, such as signatures, encryption, Windows application or SSL. Fixed is the purpose in the certificate details -> key usage. For example, pure signature certificates can only be used for a digital signature may be used, so that no decryption operations are possible. Please consult the certificate issuer and asking for a certificate, which also supports the encryption. - The selected encryption algorithm (Encryption (RSA OID)) is not supported.
For the deciphering of the Crypto Service Provider (CSP) and the certificate (eg on the smart card) all the encryption algorithm. This may occur in the settings in key management team and should be thoroughly tested. The highest penetration rates with the encryption TrippleDES (OID_RSA_DES_EDE3_CBC: 1.2.840.113549.3.7). (NOTE From version 5.30.XX.6 we switch to test the compatibility offered!) - You have your certificate meanwhile changed or try the file to another computer (with varying certificate) back to decipher.
In this case, you return your original certificate install and activate. - They attempt to establish a SME-file and unpack the decryption fails.
In this case you are not in possession of the corresponding private key (PKCS # 12). Normally, SME-file (secure message envelope) for the averaging over insecure channels. It elects the creator public key of the recipient and the file (s) will be encrypted. Only the people with the matching private key (PKCS # 12), the SME-file back to unpack. NOTE When creating SME unencrypted files, the original files are not deleted. - You have your logon meantime.
In very rare cases (previously available only for Windows XP), there are problems with software - Zertificaten, so you no longer on your private key (PKCS # 12) can access. Thus, you are no longer in a position your encrypted files to decipher. They should remove the defective certificate and your original certificate on the computer. - You have a certificate Web.de
In rare cases generated Web.de Certificates, although more tests but not decipher. Normally, such Certificates tested and sorted out (but not at Web.de). For this reason you should always at the beginning of the encryption and decryption of data unimportant test. If the decryption fails, obtain a new certificate or generate a certificate with 'abylon SELFCERT'.
Why is the processing / decryption failed (This command is not enough
space)?
The asymmetric-/ decryption, the entire file (data stream) in the real RAM (excluding swap file) of Enlightenment. For this reason, using the right mouse button in the Explorer or in the data drive ( 'abylon CRYPTDRIVE') only files up to a size of about 40% of RAM encrypts and decrypts.
NOTE Version 5.0 can SHAREDDRIVE any large files encrypted!
NOTE For large files, you can alternatively partition Drive. In this case, the data after the Blowfish symmetric encryption method, whereby the file into small data packages in hand.
What should I do when my certificate
expires?
NOTE From the version 4.50, the duration of selbstsignierten Certificatesn in module 'abylon SELFCERT' itself. Now is the maximum duration of 9999 days (about 27 years).
When sending email, an error occurs (MAPI failed to send e-mail)
The modules of abylonsoft work with the simple MAPI (MAPI = Mail Applications Programming Interface) as the interface between the application and email program. Under certain circumstances, when you direct sending a file (eg *. SME) with your email program to an error. There are three reasons for the occurrence of this error:
- They have no MAPI-compliant e-mail programme
- Your e-mail program is not as the default mail program logged in!
- Your MAPI (mapi32.dll) was set up by the installation of a browser or damaged by an earlier version replaces
MAPI-compliant email programs: Netscape, Outlook, Outlook Express, AOL (from version 7.0), Eudora, Pegasus Mail, Lotus Notes (version 4.5?) And others!
Necessary adjustment:
- Outlook or Outlook Express:
Select Internet Explorer on the Tools menu item 'Internet Options' (or' Properties') and select the tab 'programmes'. You must enter your desired e-mail programme under 'Email' and select the 'OK' button. Alternatively, you can do this in the 'Control Panel' under 'Internet Options'. - Netscape:
Select 'Edit' menu 'Preferences'. Under the item 'Mail & discussion forums' or' Mail & Newsgroups' select the item 'Netscape Messenger for MAPI-based applications' or' There MAPI-based applications use Netscape Messenger.
The names and the location of the settings can from version to version! (Help) - AOL:
AOL supported until version 7.0 Simple MAPI. To accomplish this, select the 'key word' and enter into the field 'preferences'. Then under links for Web, e-mail and newsgroups' America Online 'selected. - Eudora:
In Eudora, you must use the standard MAPI client by selecting Tools-> Options-> MAPI the point 'Eudora as the MAPI server' by selecting the option 'Always'. Then, in Eudora Internet Explorer as the default mail program selected (see above Outlook)
The names and the location of the settings can from version to version! (Help) - Notes:
Lotus Notes seems a difficult matter. So far, we do not have any precise information. Similarly, information on the MAPI support for the different versions is very vague. First, but in Internet Explorer (such as Outlook) to see if there Notes as the default mail program is set (Tools-> Internet Options-> Programs-> e-mail). If it does not help, it must be the 'Notes MAPI Service Provider' to be installed. In the help you will find the exact instructions.
In a Lotus Notes Forum, I have read, the easiest way to the MAPI interface to set up, is: 1.Notes uninstall 2nd Microsoft Outlook or Microsoft Office install 3rd Notes install! ;-))
Repair of damaged or old MAPI32.dll:
In a notice from Microsoft describes that by executing the file 'fixmapi.exe' in the Windows system folder (such as c: \ Windows \ System32 \) the problems can be solved. Emergency this file in Explorer. Unfortunately we have no experience how this works, and which versions of Windows this file is
available.
I have the encryption and decryption of files is not password. Is my data then ever
safe?
There is the certificate for access to different security levels (Low / Medium / High)!
- You have at the moment "low" and the files can you logged in deciphered state. Others, who is on your computer log, you can not decipher your files.
- If you click on "resources", only the following changes: They are used by the system on the access of the private key attention and need to be confirmed. This is also not an absolute certainty!
- Best security can be obtained from the setting High, where you can define a password. This applies to all on this certificate based applications (including The software of abylonsoft).
Why can I do with the software can not selbstentschlüsselnden files (in the form of an
EXE)?
This is because executable files (*. exe, *. com, *. bat) is a security risk. One could not immediately verify whether the program a virus or trojan added. In addition, this type could be only with a symmetric encryption method to solve. That would be a further security risk. They should be the recipient until the key for this file.
Are the old WinCrypt - files (. Crp,. Sgn and. Sme) with the successor
versions?
FAQ Installation
The online update do not found the file! Error message "PROGRAMUPDATE FAILED!
This occur only version 7.0. Please download the setup manually at our download site and install this. All settings of the previous version will be adopted.
Do I have administrator privileges to
install?
Yes, because when you install the software must be some settings, which only the administrator rights. Also sign up for the installation as an administrator or contact your local administrator.
General FAQ
What is the SecureID and how do I enter the one?
The SecurID is a so-called emergency password. This can be entered as an alternative for decryption in case of damaged or loss of the smart card or USB stick.
The determination of the SecureID occurs during the encryption or on the page 'Key Management-> SYMM-System'.
The SecureID for each encrypted object (abylon KEYSAFE, abylon CRYPTDRIVE, abylon BASIC, abylon SHAREDDRIVE) are identical and builds up as follows:
# + 32 characters +. + 32 + # characters
(characters only numbers 0-9 or letters A-F, for example: #A54E1CB23F31464AC3B7D65F4557C1D1D. 50F4B4A9EC30705944EB12870284C419#
NOTE
- Until version 8.3 can used upper-and lowercase characters. In older versions, the input is case-sensitive.
- The PasswortScrambler should be disabled to enter the SecureID!
- The SecureID should be kept in a safe place!
- The SecureID are different for encryption and Windows login.
To a removable storage medium (such as USB stick) as a "key" for the application and encryption or mobile applications (switch "modules on a USB stick") to use, the following conditions must be met:
- The USB stick must be put
- The USB stick, a new drive to create
- The drive must be formatted
- The drive must be described (for Rights)
- The drive must have enough space
- The driver must drive as a "Removable Device" (removable disk) Register
The help file is not running or displayed! What can I do?
CHM files are so-called HTML help files, with a similar program. For Windows 2000 and Windows XP, the program already with the Operating systems supplied. For older operating systems may be the appropriate viewer (viewer) be installed separately (download from Microsoft>> hhupd.exe).
Other reasons for this error:
- The help file (*. chm) is not in the program directory.
- The program was linked to a network drive installed. This is the message in the viewer "action canceled". (This is a new security directive from Microsoft and occurs after the security update MS05-26 or MS04-23 on>> More info at Microsoft)
Situation Case 1: reinstall the program!
Remedy Case 2: To ensure the security restrictions be relaxed so that help files in its own Intranet (network), proceed as follows:
- Opening the Registydatei 'Start-> Run-> Regedit'
- Create the following entry:
Key: HKEY_LOCAL_MACHINE
Trail (Subschlüssel): SOFTWARE \ Microsoft \ HTMLHelp \ 1.x \ itssRestrictions \
(if key itssRestrictions "not yet exsistiert, please rebuild!)
Value Name: MaxAllowedZone
Value: DWORD
Value: 1
- Possibly. Reboot the computer!
Download the Registry patches without guarantee: show the help file
Note to potential values:
0 = Only local computer (standard for the security update)
1 = Local computer + Local Internet zone (network)
2 =
Local computer + Local Internet zone (network) + Trusted pages
3 = Local computer + Local Internet zone
(network) + Trusted pages + Internet
4 = Local computer + Local Internet zone
(network) + Trusted pages + Internet +
Restricted Pages
When entering the registration data (name, license key), an error
message!
Possible reason:
- You have the registration data incorrectly! It is safest if the name and registration key per copy and paste from the email directly into the Registration dialogue copy of our software.
- Each license key is for each program and each version individually. Check if your registration data for the version you are!
Updates in the same major version number are free. For updates on the next major version number is an update fee am Please join with us in this Contact.
When I experience a general protection fault or the program / system
crashes!
That is, the interaction between our software and software / hardware products are so complex that they are not in all cases we can be considered. Frequently are also errors and shortcomings in other software (such as the Operating systems), which only in combination with our software to take effect. These errors can be seen in the rule in a general protection fault or a system crash. For these reasons we subject our software before the publication of a very extensive test to the problems and errors to a minimum.
If you still geared for errors in our software carefully, so we will as soon as possible. In order for us to the error / understand the problem, you should us all details:
- Operating System
- Service packs
- Other software
- Where is the error occurred
- If the error reproducible
- Etc..
Please use our support form!
Further see Conditions




