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Infobox

Product number: 222848
Price: 24,95 Euro » Link
Test for 30 days » Link

Windows XP Windows Vista Windows 7 Windows 8 Windows 10 32-bit Systeme 64-bit Systeme

Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
» Support form!

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Virus/trojan free - Ease of installation - Friendly user interface
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Online help

Legend abylon BACKUP-TUBE

Symbols bottom right:

Site / Tabs:

Icon and button (Activated or hidden, depending on the selection):

Other symbols:

Symbols in the list: 

The status of the backup process (Display the daily logs with there operations):

FAQ: abylon BACKUP-TUBE

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Further information

Top

Request for support

3 Support requests

Lyle C. - Entry Date: 16.02.2018 at 01:11 clock 
Software version: 2017.9 - Operation system: Windows 10

Question: Will not automaticaly backup

I purchased a new License and down loaded a new version and installed. I did not un-install old expired version. The new install backup everything manually. Now I have switched it to backup automatically and will not update any of the files.
Please help

Response:
Hi Lyle,
Have you been able to enter the registration data correctly or did you get an error message?
What is displayed in the About dialog?
Maybe you can send me a screenshot of the about dialog of our software.

Otherwise I would suggest to uninstall the abylon BACKUP-TUBE software. The computer should be rebooted once before re-installation.

If you continue to experience problems, we will be happy to help you.

Lyle C. - Entry Date: 09.02.2018 at 16:12 clock 
Software version: 2017.prv - Operation system: Windows 10 1709

Question: Stoped Backing up

I checked my backups today and found that the backups had stopped on January 27th.
I opened up Backup-Tube and found there is no jobs listed and no long files. The services are still running.
What would the reason be for this?
Do I just create new jobs?
Thank you
Lyle

Response:
Unfortunately, we wondering why the backup jobs have simply stopped
working.
Maybe an optimizing or tuning tool have deleted the jobs. Or a
virus scanner prevents the backup. Of course, we don't know that for sure.
I don't think there's any way around reinvesting the jobs.
I hope the problem does not recur.

LR Miller - Entry Date: 18.11.2016 at 13:08 clock 
Software version: 2016.7 - Operation system: Windows 10 Pro version 1607 (OS build 14393.447)

Question: Backup don't start

Hi,
I installed and registered BACKUP-TUBE with no problem. I began to use the software by first creating a MANUAL backup. I selected "C" as the source. I tried to select a destination on my server, but BACKUP-TUBE showed folders on the server but would not select any of those folders as the destination. Then I created and selected a folder on another partition of my main SSD drive. I started the backup which appeared to be working in the background. After one hour I checked the backup folder to see the progress and there was absolutely no progress. The destination folder was empty. There was no error message(s).
I do use abylon WLAN-LIVE-SCANNER which has worked for what I needed. Thanks again!

Response:
Thank you for the information.

Under Windows 8 and 10, the access permissions to individual folders are very difficult. For example, an admin can not access certain user directories or the network.

Therefore, it is important to know whether the software has been started with or without admin rights. After the installation, the software is started once with admin rights.

Another reason could be that the service was not started.

Submit your support request

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