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Product number: 189886
Price: 29,95 Euro » Link
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Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
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Online help


Frequently asked questionsWhen you open the CRYPTDRIVE I get the following error message: Mount Drive failed! Invalid window handle! Why is this?

Frequently asked questionsWhen you open the Einstellungsdialogss I get the message: "There is no disk in the drive." Why is this and how can I help?

Frequently asked questionsWhen you open the CRYPTDRIVE I get the following error message "DoLSMountDrive failed!" and / or "access denied" and / or password can not be changed "! How can this be?

Frequently asked questionsMy CRYPTDRIVE on an external drive can not be more open and the error message "Set Session Key To XML failed" appears! Why is this and how can I remedy?

Frequently asked questionsFormatting the drive breaks the software with an error! How can I help?

Frequently asked questionsError message: Incorrect parameters! -- The system can not find the file. (0x2) [2 NTMount.cpp 865] TAbylonTools: DoLSMountDrive failed! How can I help?

Frequently asked questionsError message: It could not all files are stored. The data has been lost. How can I help?

Frequently asked questionsWhen opening a drive the message "TAbylonTools: Failed DoGetHybridSessionKey"! What can I do?

Frequently asked questionsIn the Windows Event Viewer is the error "Unexpected error in recovery filter. The volume control was turned off." Why does this occur in the System Restore in conjunction with the CRYPTDRIVE?

Frequently asked questionsHow can simultaneously on an encrypted drive with several people accessed?

Frequently asked questionsHow can I drive an encrypted automatically open and assign shares programs?

Frequently asked questionsThe virtual drive can not be closed! It is always an error message!

Frequently asked questionsCan a virtual drive access, while I'm off?

Frequently asked questionsHow can I defragment virtual drives?

Frequently asked questionsShould I shut down before my virtual drives?

Frequently asked questionsHow behebe offset the shift when opening an old drive with the new version?

Frequently asked questionsWhen you open (Mount) enters the following errors: "Wrong parameters, this system can not find the file."

Frequently asked questionsWhat is the difference between the virtual drive (abylon CRYPTDRIVE) and the data drive (abylon SHAREDDRIVE) and the advantages and disadvantages they have?

Frequently asked questionsHow can I use the network to a virtual drive (abylon CRYPTDRIVE)?

Frequently asked questionsMy virtual drive (abylon CRYPTDRIVE) gives me problems!

Frequently asked questionsImporting an existing virtual drive failed! (Error reading / writing!) How can this be?

Frequently asked questionsWhen you import an existing virtual drive is the INI file is not displayed! What should I have done differently?

Frequently asked questionsWhen you open the drive, the software will always this format, although it was already formatted?

Frequently asked questionsWhen you import an existing image from the network The software will always be a new drive to create the local computer. What am I doing wrong?

FAQ: Password (SYMM-System)

Häufig gestellte FrageWhy the password is not recognized when I insert this by copying and pasting (copy&paste) in the password field?

Häufig gestellte FrageWhat is the SecureID and how do I enter this one?

Häufig gestellte FrageWhat is a "brute force attack"?

Häufig gestellte FrageI can not remember my using password. How can I get back my protected data?

Häufig gestellte FrageWhat is a safe and what at a weak passphrase?

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Häufig gestellte FrageThe help file is not executed or displayed, what can I do?

Häufig gestellte FrageMy removable storage medium (such as USB stick) is not recognized by the software! What conditions must be met?

Further information


Request for support

2 Support requests

Jerry - Entry Date: 28.09.2014 at 19:30 clock 
Software version: 12 - Operation system: Win 7 x64

Question: Can Cryptdrive be set to unload upon hibernation of system?

Can Cryptdrive be set to unload upon hibernation of system? I am currently running/evaluating Abylon Cryptdrive and Cypherix Cryptainer PE. When the system automatically hibernates, Cypherix closes the container file. When I log back on after hibernation, Abylon Cryptdrive is still mounted and open.

Hi Jerry,
it is true that in the case of the hibernation the Cryptdrive will be not closed. This is not intended and could cause problems. Only when you drive down your computer or via the "Close" icon the Cryptdrive can be closed.

Herman Carnell McCrea - Entry Date: 20.01.2014 at 17:17 clock 
Software version: unknown - Operation system: unknown

Question: Where do I enter the registration information?

Sorry, I earlier asked for information on how to locate the registration data input in CryptDrive. I looked more and discovered where to put it.
Sorry for any inconvenience.
Herman Carnell McCrea

There are several options for accessing the dialog box for entering the registration data:
1 About the Windows Start menu -> Programs -> abylonsoft -> Program -> Enter license code
2 About the button (Enter license) or the icon (ID-card) in the program or setting dialog
3 At regular intervals, the registration dialog is displayed when the program starts.

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