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NOTE Latest version 8.0!
In future abylon SHAREDDRIVE is developed only on a project basis. If interested, please use our
contact form!
Online help
FAQ abylon SHAREDDRIVE
Under Windows XP with SP2 the File Explorer crashes or hangs. How can I
help?
For applications that are based on the shell in File Explorer Extension Building, this problem in Windows XP Service Pack 2. Please go to resolve the problems in the following order.
Remedy:
- The latest service packs and Windows updates
- It should be all the latest service packs and security patches (Particularly KB908531) with the help of the Windows
updates!
- Registry change
In the Registry under
abylon ENTERPRISE: HKLM \ SOFTWARE \ abylon \ ENTERPRISE \ SHAREDDRIVE
abylon SHAREDDRIVE: HKLM \ SOFTWARE \ abylon \ SHAREDDRIVE \ SHAREDDRIVE
You can find the key DDRIVEOPT ". Change the value of "4" to "6".
- File "verclsid.exe" rename
In the System32 folder of the Operating systemss find the file "verclsid.exe", which usually without any problems can be renamed.
NOTE The renaming the file is at your own risk!
After closing the SHAREDDRIVE the PIN for the certificate is not re-entered! Why is
that?
When using the abylon SHAREDDRIVE with Certificatesn (HYBRID system), we have no influence on the PIN requirement. When you open the SHAREDDRIVE we CRYPTO a request to the appropriate CSP (Crypto Service Provider), which will then decide whether to access the private key of the Certificatess PIN is required. Many CSPs offer to simplify a pin-caching, so in the same application (ProzessID) only once the PIN is
required.
Remedy:
- Microsoft CSP (Windows XP SP2)
Changing the setting in the Registry:
Path: HKLM \ Software \ Policies \ Microsoft \ Cryptography
Key: PrivKeyCachePurgeIntervalSeconds
Reg_DWORD time in seconds after the PIN caching is lifted - Suggested value = 60 seconds
Download the Registry patches without guarantee: Delete the PIN caching after 60 seconds
More information: Microsoft home
- Other CSP
Most CSPs offer the possibility of the password caching off. Please consult the manufacturer of the
CSP.
NOTE If the PIN with your caching CSP can not switch off, there is an alternative to use the system with SYMM such as the password input is
recommended.
How do I get my data if the SHAREDDRIVE the file name and lost only one point with the IMG file extension
appears?
In this case, the assignment of the file name to the random number lost. This may be a system crash or if the pass back a backup copy is not the DAT file. Through this display problem is not the contents of the file is lost. To restore proceed as
follows:
- Copy the file from the unknown SHAREDDRIVE in an unencrypted directory (NOTE This is the correct
decoding)
- Rename the file and open decrypted with the program (NOTE If the original file names and file no longer know or no longer assigned to, they could open the file with a normal editor useful
information)
Is there next to the recruitment dialogue even more options /
settings?
Our software offers a so-called user configuration file some ways the rights for the user. An overview of the possible options are available in the file in the "information program to control files and registry for administrative purposes" together
>> see on the download page at White Papers
In addition, the following settings in the Registry under HKLM /
software / abylon / SHAREDDRIVE / SHAREDDRIVE possible:
- TimeOut = "0" (DEFAULT) or "n" (seconds, after which the SHAREDDRIVE automatically closed)!
The value of 180 means that the SHAREDDRIVE after 3 minutes non-use is closed. The monitoring process is running at more open files, so changes even after the closing of the SHAREDDRIVE be
accepted.
- Call Ext = "NO" (DEFAULT) or "YES"
NO = process monitoring in the thread of the File Explorer! If the File Explorer crash, it is also monitoring the process. If the user in this case the data manually stores, it can cause data loss. This situation should not happen! THIS OPTION IS RECOMMENDED BY
DEVELOPERS!
YES = process monitoring as a separate thread! If the File Explorer crash, it will run the monitoring process. However, with this option, the function call significantly slower and there is more RAM
memory!
- ExecuteViaProcess = "NO" (DEFAULT) or "YES"
NO = process call ShellExecute! ShellExecute is propagated by Microsoft tool, but also some bugs. Should there be problems with the file monitoring, they can create in this process be converted! THIS OPTION IS RECOMMENDED BY
DEVELOPERS!
- YES = process CreateProcess call! Runs very reliable, but is not up to the last detail
tested!
- WaitForOffice = "NO" (DEFAULT) or "YES"
This value should always be "NO"! Only if the File Explorer problems when the file status can occur possibly the
"YES" remedy!
- DDRIVEOPT should always be made to "4"!
Is there a problem in the use of the SHAREDDRIVE if the File Explorer
crashes?
If the use of the abylon SHAREDDRIVE the File Explorer crashes, is also monitoring the process ended. To protect against data loss, you should all open files SHAREDDRIVE temporarily store. Afterwards, the files again in SHAREDDRIVE open and possibly unsaved
changes.
Where do when editing files in a temporary SHAREDDRIVE
(decrypted files) created?
The files are in the "Documents and Settings \ [login] \ Local Settings \ Temp \ apm \ drive \ open \ [Session number]". This directory is in default does not appear. After closing the file, the temporary files created completely removed
(shredded).
NOTE If the system while the use of the SHAREDDRIVEs crash, then after restarting the computer all the existing temporary files are deleted
(shredded)!
Why are applications in the "save" the dialogue SHAREDDRIVE
not?
When SHAREDDRIVE is no real drive, so that the File Explorer this drive only simulated. The "Save" dialogsn is to build their own applications, which also the drive must be simulated. It must be between Office and Office applications not be made and so far could this not only for office applications. However, users not to confuse, we have this functionality off until a general solution.
INFO In the current version, we offer directly in the SHAREDDRIVE the possibility of using the context menu a new file, so that the "Save" dialog is not
required.
In which case, the Return letter, a copy of the file is
created!
The multi-user access allows the simultaneous opening a file by multiple users. To avoid loss of data, the letter back the file attributes. In the meantime the file from another user has been altered, so the program automatically sets a copy of the file in
SHARTEDDRIVE.
What happens to the temporary files, for example, a system crash no longer could be
deleted?
If, for example, by a system crash, not all temporary files are deleted, it need not worry. After booting the computer is immediately the location of the temporary files and possibly existing files.
NOTE The temporary files are available by default under 'Documents and Settings \ YOUR ANMELDENAME \ Local Settings \ Temp \ apm \ drive. For additional protection, you can use the access privileges under the 'Properties -> Security Settings'. From version can 5.20.xx.6 the Temp directory in the UserConfig.XML (in the control list of application) freely
determined.
How can I change the CD or DVD drive as
SHAREDDRIVE?
Proceed as follows:
- Setting up a SHAREDDRIVE
- Copying the data into the data drive in the File Explorer
- Burning the complete files of the SHAREDDRIVE on CD or DVD using a corresponding Brennprogramms (including the IMK setting
file)
- Setting up a new connection with the corresponding initial directory on CD or DVD (Note the directory
structure!)
Now is the access from the File Explorer to the encrypted data from the CD or DVD possible and only in the appropriate SHAREDDRIVE the files are not masked.
NOTE the new connection is the profile name, regardless of the name of the IMK-file and can be chosen freely!
What do I need to import an existing
SHAREDDRIVE?
The following points need to import an existing SHAREDDRIVE observed:
- Your certificate must be entitled to be registered
- You must read and write access in the initial directory
- The profile name must be identical for all users (according to the file name of the IMK setting
file)
The icons of programs and folders are displayed incorrectly. How can I fix
this?
There are two possible causes:
- The function to determine the icon indexes (Windows) does not work properly
- The icon index file of the data drive (abylon SHAREDDRIVE) has been destroyed
To solve the problem, the index file icon rebuild. This requires the data drive (abylon SHAREDDRIVE) and then closed in the initial directory (default: 'Documents and Settings-> YOUR NAME-> apm') the file '~ LSICN01.DAT' deleted. At the reopening of the data drive this file
again.
What is the difference between the virtual drive (abylon CRYPTDRIVE) and the data drive (abylon SHAREDDRIVE) and the advantages and disadvantages they
have?
Virtual drive (abylon CRYPTDRIVE):
When setting the virtual drive is an image file in the size of the drive is created, with the image file selected according to the number of fragmented Partials can be. In this image all files are stored encrypted. The access permissions are on Certificates.
Advantages:
- After opening the can drive as a normal hard disk used (Full integration into the MS File Explorer)
- An installation of programs on the virtual drive is possible
Disadvantages:
- If only one file was changed slightly, so the entire image must be secured (Big data transfer and storage requirements when
backup)
- Under Windows 95, 98, not available
- No multiple users simultaneous access to a virtual drive
Data drive (abylon SHAREDDRIVE):
When data drive any file in a numbered consecutively and encrypted image file. The access permissions are on Certificates.
Advantages:
- Each file is stored in a single image file (For changes, the backup system only this
file)
- Available on Windows 95, 98, Me, NT, 2000 and XP
- Simultaneous access by multiple users possible
- Memory requirements on the hard disk is only depending on the amount of data
stored.
Disadvantages:
- It can not be installed programs (pure data drive)
Can multiple users on a data drive
(abylon SHAREDDRIVE)?
Yes, all Certificates by authorized persons can even at the same time at the same data and drive. When you open a file changes the 'color in File Explorer and in addition, the user, the file
open.
Can the source directory of a data drive (abylon SHAREDDRIVE) is also on a
server?
Starting with version 5.0, the source directory on the client as well as on a server. The connection between the client and server on the network and is encrypted at all
times!
How do I get my data drive
(abylon SHAREDDRIVE)?
Go to the File Explorer in the folder view or on the desktop and choose after the right-click on the icon abylon SHAREDDRIVE (blue loop) and select 'drive lock'.
Where are the files stored in the data drive
(abylon SHAREDDRIVE) copied?
In the settings under SHAREDDRIVE all based data drives. About the switch 'Connection Manager, all settings, such as the location of the encrypted files (initial list).
Where can I find the data drive
(abylon SHAREDDRIVE)?
The data drive (abylon SHAREDDRIVE) on your desktop or in File Explorer in the explorer 'folder' as' abylon SHAREDDRIVE '. By clicking on the data you can drive open and begin its work.
FAQ Installation
The online update do not found the file! Error message "PROGRAMUPDATE FAILED!
This occur only version 7.0. Please download the setup manually at our download site
and install this. All settings of the previous version will be adopted.
Do I have administrator privileges to
install?
Yes, because when you install The software has some settings, which only the administrator rights. Also sign up for the installation as an administrator or contact your local administrator.
General FAQ
My removable storage medium (such as USB stick) is not recognized by the software! What conditions must be met?
To a removable storage medium (such as USB stick) as a "key" for the application and encryption or mobile applications (switch "modules on a USB stick") to use, the following conditions must be met:
- The USB stick must be put
- The USB stick, a new drive to create
- The drive must be formatted
- The drive must be described (for Rights)
- The drive must have enough space
- The driver must drive as a "Removable Device" (removable disk) Register
The help file is not running or displayed! What can I do?
CHM files are so-called HTML help files, with a similar program. For Windows
2000 and Windows XP, the program already with the Operating systems supplied.
For older operating systems may be the appropriate viewer (viewer) be
installed separately (download from Microsoft>> hhupd.exe).
Other reasons for this error:
- The help file (*. chm) is not in the program directory.
- The program was gemappten on a network drive installed. This is the
message in the viewer "action canceled". (This is a new security
directive from Microsoft and occurs after the security update MS05-26 or
MS04-23 on>> More info at Microsoft)
Situation Case 1: reinstall the program!
Remedy Case 2: To ensure the security restrictions be relaxed so that
help files in its own Intranet (network), proceed as follows:
- Opening the Registydatei 'Start-> Run-> Regedit'
- Create the following entry:
Key: HKEY_LOCAL_MACHINE
Trail (Subschlüssel): SOFTWARE \ Microsoft \ HTMLHelp \ 1.x \
itssRestrictions \
(if key itssRestrictions "not yet exsistiert, please rebuild!)
Value Name: MaxAllowedZone
Value: DWORD
Value: 1
- Possibly reboot the computer!
Download the Registry patches without guarantee: show the help file
Note to potential values:
0 = Only local computer (standard for the security update)
1 = Local
computer + Local Internet zone (network)
2 = Local computer + Local
Internet zone (network) + Trusted pages
3 = Local computer + Local
Internet zone (network) + Trusted pages + Internet
4 = Local computer +
Local Internet zone (network) + Trusted pages + Internet + Restricted Pages
When entering the registration data (name, license key), an error
message!
Possible reason:
- You have the registration data incorrectly! It is safest if the name and registration key per copy and paste from the email directly into the Registration dialogue copy of our software.
- Each license key is for each program and each version individually. Check if your registration data for the version you
are!
Updates in the same major version number are free. For updates on the next major version number is an update fee am Please join with us in this
Contact.
When I experience a general protection fault or the program / system
crashes!
Because of errors in operating systems or other software, and the diversity of use have seemingly coming hardware errors and / or irregularities in the software abylonsoft not necessarily in this software justified.
That is, the interaction between our software and software / hardware products are so complex that they are not in all cases we can be considered. Frequently are also errors and shortcomings in other software (such as the Operating systems), which only in combination with our software to take effect. These errors can be seen in the rule in a general protection fault or a system crash. For these reasons we subject our software before the publication of a very extensive test to the problems and errors to a minimum.
If you still geared for errors in our software carefully, so we will as soon as possible. In order for us to the error / understand the problem, you should us all details:
- Operating System
- Service packs
- Other software
- Where is the error occurred
- If the error reproducible
- Etc...
Please use our support form!
Further see Conditions
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