Support, help and instructions for abylon ENTERPRISE

Cause of the manager problem:

The reason for this is that Windows 10 starts the tray icon by itself. This results in a double start of the manager tray icon, as shown in the following picture.

(c) Self made screenshot of Win 10 settings -> Autostart

Aid for double start

To prevent the double start of the manager tray, the "Autostart page" must be opened in the settings. This can be reached via Settings -> Apps -> Autostart. There the program APMPMgrX64.exe, APMBMgrX64.exe or APMRMgrX64.exe is displayed twice. Here one of the programs must now be switched off via the slider. Now the abylon MANAGER should run smoothly again. Restart the computer once to test.

Workaround via flag in the registry

Open the Windows registry (for instructions, see the glossar) and change under X the value REG_SZ Y from YES to NO!

This change launches the .NET framework via an alternate call.

In this case we can offer the following workarounds.

1. Check plugins

Open the settings dialog and switch to the "Explorer Plugins Settings" page. Check here whether the corresponding PlugIn is activated (check mark).

2. Disable / activate modules

Open the settings dialog and switch to the "Explorer Plugins" page. First deactivate the plugins via the traffic light icon. Then you can activate the plugins again.

3. Registration of the Plugin-DLL

Start the command line entry with administration rights (Start -> Run -> cmd.exe). Then change to the abylon program directory (with cd). Enter here the command "regsvr32 [Plugin-Dll].
". As a plugin dll, enter the following files:

- abylon BASIC: 32bit = APMBOle.DLL, 64bit = APMBOleX64.DLL
- abylon READER: 32bit = APMROle.DLL, 64bit = APMROleX64.DLL
- abylon ENTERPRISE: 32bit = APMPOle.DLL, 64bit = APMPOleX64.DLL
- abylon SHREDDER: 32bit = SAWOle.DLL, 64bit = SAWOleX64.DLL

4. Check if all registry entries are present

Open the registry editor (Start -> Run -> regedit.exe) and check if the following 10 entries exist. The menu is only displayed in the File Explorer if all values are present and there are no errors.

1. HKEY_CLASSES_ROOT\*\ShellEx\ContextMenuHandlers\apmcrypt -> REG_SZ: ID see below
2. HKEY_CLASSES_ROOT\CLSID\{ID see below} -> REG_SZ: apmcrypt
3rd HKEY_CLASSES_ROOT\Directory\background\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
4. HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
5. HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
6th HKEY_LOCAL_MACHINE\Software\Classes\*\ShellEx\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
7. HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{ID see below} -> REG_SZ: apmcrypt
8. HKEY_LOCAL_MACHINE\Software\Classes\Directroy\background\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
9. HKEY_LOCAL_MACHINE\Software\Classes\Directory\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}
10th HKEY_LOCAL_MACHINE\Software\Classes\Ddrive\shellex\ContextMenuHandlers\apmcrypt -> REG_SZ: {ID see below}

The following IDs must be used for the individual programs:
- abylon READER = {5fbcd2e0-73dd-11ce-993c-43aa004adb6c}
- abylon BASIC = {5fbcd2e0-73dd-11ce-993c-42aa004adb6c}
- abylon ENTERPRISE = {5fbcd2e0-73dd-11ce-993c-41aa004adb6c}
- abylon SHREDDER = {5fbcd2e0-73dd-11ce-993c-00aa004adb6c}

For this purpose, a mouse click event was inserted programmatically from version 19.10.1 and 2020.1 on. If there are problems with this, it can be switched on or off via the registry. To do this, under HKEY_LOCAL_MACHINE\SOFTWARE\abylon\[PROGRAM NAME, e.g. ENTERPRISE]\FLAGS set the value FWACTIVATEWINDOW from YES to NO.

After the password entry the software displays the message "The entered password is wrong or the key file (certificate) does not belong to this object!". What is the reason for this?

Please check first whether the password was really entered correctly or the keyboard layout has changed.

Another possibility is that the password scrambler converts certain special characters into other characters. For this reason it is necessary in such cases to activate or deactivate the password scrambler according to the creation of the encrypted element. I.e., if the password scrambler was activated during encryption, it must also be activated during decryption.

The password scrambler must be deactivated in any case if a password or the SecureID are entered into the password field via Copy&Paste. Otherwise, the program will not recognize a keyboard entry and the password field will remain empty.

The SecureID is a so-called emergency password. If the chip card or USB stick is defective or lost, this can be entered as an alternative for decryption.
The SecureID is determined during the encryption process on the page 'Key management >SYMM-System'.
The SecureID is identical for each encrypted object (abylon KEYSAFE, abylon CRYPTDRIVE, abylon BASIC, abylon SHAREDDRIVE) and is built as follows:

# + 32 characters + . + 32 characters + # 
(characters only numbers 0-9 or letters A-F; e.g. #A54E1CB23F31464AC3B7D65F4557C1D1D. 50F4B4A9EC30705944EB12870284C419#

NOTE
- Starting with version 8.3, both upper and lower case letters can be entered. In older versions the input is Case-Sensitive.
- The password scrambler should be deactivated for input!
- The SecureID should be stored in a secure place!
- The SecureIDs are different for encryption and Windows logon.

A "brute force attack" means trying out all possible character combinations of passwords. For example, the process starts with 00000001 and then continues with 00000002, 00000003, 00000004.... A password that has only 4 digits and consists only of numbers can easily be "cracked" within a few seconds. A good password should consist of at least 12 characters with lower case letters, upper case letters, numbers and special characters. In addition, no words from dictionaries, names or relevant password databases should be used. If you follow these rules, you can be sure that it will not be possible to decrypt the protected data economically in the foreseeable future.

Unfortunately / fortunately it is not possible to open protected data without the corresponding password. I.e., the software of abylonsoft offers neither a back door nor a so-called "general key". If you have lost your password, you can no longer access your stored data. 

You should remember the used passwords well and possibly write them down in a secret place. However, this should not be on the hard disk or near the computer. Alternatively, so-called password managers (such as abylon KEYSAFE) offer the possibility to store the different passwords in a secure database. In this case you only have to remember a password

An insecure password is always a date of birth, a nickname, a name in principle or any other word that is frequently used or that is in the dictionary.

A secure password is a password consisting of several random characters, e.g. myz<_/k)),%06YLbcw3pU. It consists of special characters ( ! "§$%&/()==?´*?+#´\ß^.;:_@<>|{[]}), numbers (1234567890), uppercase letters (QWERTZUIOPÜÄÖLKJHGFDSAYXCVBNM) and lowercase letters (qwertzuiopüäölkjhgfdsayxcvbnm).

If you cannot remember such a password, you can use a trick. Although the password is not as secure as the previous one, it is still much more secure than "Otto" or "Müller". And this is how it works. Think of a long sentence that you can easily remember, such as : I live in the model city 134b. My phone number is 123456789.  Now simply take the first letters / characters from this sentence. In this case that would be? IwidM1.Mti1.?. However, you should make sure that at least some numbers and special characters are present in the sentence. In addition you must pay attention to upper and lower case.

To create a really secure password, you should use the integrated password generator. You can find it for example in abylon KEYSAFE.

Usually, with abylonsoft software, the new version can be installed over the old version. This is also the case if the setup asks in advance and offers the uninstall option. If an over-installation for any reason is not possible, so you will be pointed out during installation. In this case no other option is offered.

Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.

Possible cause of error:

1. You have entered the registration data incorrectly! The safest way is to copy and paste the name and the registration key from the email directly into the registration dialog of our software.
2. Each license key is created individually for each program and each version. Check whether your registration data are also intended for the version you have installed!

Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.

This is because when a new user is created, Windows first creates the registry and makes entries. Since our software also has to make registry entries, an operating system restart is required for proper operation.

If this error occurs, you should manually download and install the setup from the download page. All settings of the previous version will be adopted.

This error is caused by the rights management under Windows

• If you open a file, the error message The path is not available is displayed.
• If you open a folder, the error message Unhandled exception in the application - The root folder cannot be retrieved is displayed.