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Product number: 176921
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Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
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Online help

 abylon CRYPT in the BOX legends to symbols

Iconbar (Activated or hidden, depending on the selection):

Icon and button (Activated or hidden, depending on the selection):


Right-mouse-menu in file-list:

Other features and options:

FAQ: abylon CRYPT in the BOX

Frequently asked questionsWhat is the difference between abylon CRYPT in the BOX and THE TrueCrypt?

Frequently asked questionsWhy does not drag and drop? Why can not files are dragged into the program window?

Frequently asked questionsWhy the program started automatically by the Windows login (autostart)?

Frequently asked questionsWhy do I have to open the program interface is not re-enter the password?

Frequently asked questionsWhat are the advantages of the software abylon CRYPT in the BOX in a network?

FAQ: Password (SYMM-System)

Häufig gestellte FrageWhy the password is not recognized when I insert this by copying and pasting (copy&paste) in the password field?

Häufig gestellte FrageWhat is the SecureID and how do I enter this one?

Häufig gestellte FrageWhat is a "brute force attack"?

Häufig gestellte FrageI can not remember my using password. How can I get back my protected data?

Häufig gestellte FrageWhat is a safe and what at a weak passphrase?

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Further information


Request for support

2 Support requests

DoktorThomas™ - Entry Date: 16.07.2017 at 21:42 clock 
Software version: sp4 - Operation system: win7

Question: What about defraging? Was ist mit Defragmentierung?

I have read that when I defrag my hard drive, encrypted areas, like this box, will be missed by the defragger and written over. Can items encrypted y your software be defragged?
Ich habe gelesen, dass, wenn ich meine Festplatte defragmentiert, verschlüsselte Bereiche, wie diese Box, wird von der Defragger verpasst und geschrieben werden. Können Items verschlüsselt werden und deine Software defragmentiert werden?

Our abylon CRYPT-in-the-BOX software is filebased. Therefore, defragmenting should not cause problems. So far, no user has reported such problems.
Should you observe any practical problems with our software, you can always contact us again.

Ivan - Entry Date: 13.06.2014 at 23:39 clock 
Software version: 2013 PRV - Operation system: W7 prof.

Question: Cannot open encrypted jpg pictures

Default Windows Picture Viewer opens empty window with error message "Picture is no more available or is in the no more accessible location"

Hi Ivan,
the "Windows Live Photo Gallery" software opens the pictures and immediately reports that they are closed again. Our software monitors the status of the open file and deletes the decrypted file for security reasons immediately. This non-standard behavior of the software results the error you described.
Therefore we recommend of linking graphic files with another program!

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