Support, help and instructions for abylon EXIF-CLEANER

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Additional Info and Help Displaying and Deleting EXIF Metadata in Image Files

Legend abylon EXIF-CLEANER (EXIF metadata delete program)

Symbols and switches (faded in or faded out, depending on selection):

  • Close-Icon


    Closes the program interface
  • Add-Icon


    Opens a dialog to select the graphic files 
    • Multiple selection
    • Supported graphic formats: JPG, JPEGs
    • When selecting a folder, all contained graphics are displayed automatically

      NOTE You can also drag and drop graphic files into the program window.

  • Clean up an image file

    Remove EXIF information from the selected image file:

    Removes the complete meta file information from the selected file.
  • Clean all image files

    Clean up all files:

    Removes complete meta file information from all open files

Symbols bottom right:

  • Info-Icon


    Opens the About dialog or the help page on our homepage.
  • Registration-Icon


    Allows you to enter the licensing data
  • Update-Icon


    Updates the window

Sonstige Infos:

  • Info-Icon


    Opens the About dialog or the help page on our homepage.
  • Registration-Icon


    Allows you to enter the licensing data
Display open image files
  • Drag&Drop: By dragging files with the mouse they can also be added (ACHTUNG Note file permissions!)
  • Double click: Double click on the image file to open it in the corresponding graphics program
Display the meta image information of the selected image contained in the image.
  • EXIF FORMATED INFORMATION: Formatted meta image information
  • EXIF-UNFORMATED-INFORMATION: Unformatted meta image information 

Questions and answers about the software abylon EXIF-CLEANER (FAQ's)

Shows and deletes meta file information from images

At the moment there are no specific FAQ's available. At the end of this page in the support area you will find our answers to user questions.

FAQ: Installation

Questions and Answers about the installation of software products from abylonsoft.

Usually, with abylonsoft software, the new version can be installed over the old version. This is also the case if the setup asks in advance and offers the uninstall option. If an over-installation for any reason is not possible, so you will be pointed out during installation. In this case no other option is offered.

Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.

Possible cause of error:

  1. You have entered the registration data incorrectly! The safest way is to copy and paste the name and the registration key from the email directly into the registration dialog of our software.
  2. Each license key is created individually for each program and each version. Check whether your registration data are also intended for the version you have installed!

Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.

This is because when a new user is created, Windows first creates the registry and makes entries. Since our software also has to make registry entries, an operating system restart is required for proper operation.


If this error occurs, you should manually download and install the setup from the download page. All settings of the previous version will be adopted.

FAQ: General

General questions and answers about the software from abylonsoft.

This error is caused by the rights management under Windows
  • If you open a file, the error message The path is not available is displayed.
  • If you open a folder, the error message Unhandled exception in the application - The root folder cannot be retrieved is displayed.
user's root folder or the own files. This causes the above error message and is due to the Windows rights policy. As a workaround, you could adjust the NTFS permissions, for example, add the rights for administrators in the user directory.

Redist Pack for Microsoft Visual Studio 2008

Redist-Error-Message 0xc0150002

We unfortunately had to realize that Microsoft has changed something since the end of the Windows 7 support. Since that time it seems to be necessary to install a so-called Redist-Pack of Microsoft Visual Studio. This was not necessary before, but now it seems to be absolutely necessary. Please download and install the Redist-Pack of Microsoft Visual Studio 2008.

Alternatively please use our contact form for further information! Please indicate the software version and operating system.

From version 19.1 or 2020.1 the appropriate Redist-Pack is delivered with the setup.

Interaction with electromagnetic radiation

First of all, passive RFID tokens (chip cards or key fobs) need a magnetic field or high-frequency radio wave to be supplied with energy. This is usually done by the RFID card reader. The data integrity on the RFID token is not endangered by light magnetic or radio fields. The data is not likely to be erased, for example by a mobile phone, a magnet or a monitor. However, an electromagnetic interference source can lead to an impairment of the reading reliability.

Storing the RFID token in the same pocket as the mobile phone is no problem. In order not to disturb the reading process, the RFID card reader should be placed as far away from electromagnetic sources as possible! In a microwave, on the other hand, the RFID token is likely to be destroyed.

Tray-Icons are small buttons, which are displayed in the taskbar at the bottom right, next to the clock.
These icons are used to display information and call functions. In the preferences, Windows deactivates tray icons of programs so that they are not displayed for the time being. The following section describes how the settings for all or individual icons can be set.
NOTE The description is general. Depending on the program, you must select the appropriate tray icon. You can find this in the help or the FAQ's.

How do I open the settings for the tray icons?

To the left of the clock, there is a small white arrow pointing upwards, which can be used to display the other tray icons.

Adjust Tray-Icons

With "Customize" you can define the behavior of the tray icons. The "Info Area Symbols" window opens.
NOTE Below are alternative ways to open this window.

Information area symbols

In the settings window for info area symbols, you can define the behavior of each individual tray icon.
Select the corresponding icon and select "Show icon and notifications" as option. After that you will find the tray icon on the taskbar to the left of the clock at any time.
Alternatively, you can enable the option "Always show all icons and notifications on the taskbar". In this case, the tray icons of future programs will also be displayed directly on the taskbar.

Alternative 2 to open the notification area icon settings

Move the mouse to a free area of the taskbar and press the right mouse button. Select Properties from the menu. The dialog for customizing the info area symbols opens on the Taskbar page via the "Customize" button.

Taskbar Properties

Alternative 3 to open the notification area icon settings

As a further option, you can also open the Control Panel via the Start menu. Select "Large Icons" or "Small Icons" in the upper right corner. Now you can open the settings via the "Info Area Symbols" icon.


Because of errors in the operating system or other software, as well as the variety of the hardware used, apparently occurring errors and / or irregularities in the software of abylonsoft must not necessarily be justified in this software. This means that the interactions between our software and software / hardware from other manufacturers are so complex that they cannot be taken into account by us in all cases. Often errors / defects in other software (e.g. the operating system) also occur, which only become effective in combination with our software. These errors usually manifest themselves in a general protection violation or a system crash. For these reasons we subject our software to a very extensive test before release in order to reduce the problems and errors to a minimum.

Should you nevertheless become aware of a direct error in our software, we will correct it as soon as possible. So that we can understand the error / the problem, you should give us all the details:

  • Operating system
  • Service packs
  • Other software used
  • Whereby the error occurred
  • If the error is reproducible
  • Etc.

Please use our support form support form!

for this purpose

For more see AGB's

Support request for abylon EXIF-CLEANER Deletes meta file information from images

4 Support requests

Avatar von Adam #93

Adam - Eintrag vom: 10.07.2016 um 11:19 Uhr 
Software-Version: - Betriebssystem: WIN 8.1

Frage: Unable to activate

Hi, I'm trying to reinstall Exif Cleaner on my new comp, and can't activate it. I get the message saying "Your registry data are wrong! Please check your name and ..."
The license number I was given was 099X-4CDF-QK29, registered to Adam Stepien (Single User License).

Avatar of abylonsoft support #93


The registration information you provide is not from us (abylonsoft). Our registry key always starts with [i]00DE[/i] or [i]00EN[/i].
Even under your name and email address, we could not find any order.

Please check the details again. Other useful data are the approximate date of purchase, the reference number and the order page.

Avatar von Charles R. #83

Charles R. - Eintrag vom: 18.02.2016 um 23:25 Uhr 
Software-Version: unknown have not received yet - Betriebssystem: Windows 7 64bit

Frage: have not received Registraion Code and Program Download link

- Ordered EXIF-CLEANER yesterday 2-17-2016 through BitsDuJour, for that $0.00- free offer
- Order Number on Receipt was BDJ-RvLKOB
- said I would get a Registration Code email, but have received nothing yet? (assume that Code email will also have directions on how to download the program?)
Thank you ... CAR

Avatar of abylonsoft support #83


The offer action carried out in cooperation with BitDuJour. This was performed by BitDuJour. Please leave a comment on or directly an email to BitsDuJour. thank you

For any additional questions or comments you can contact us again.

Avatar von Wade T. #22

Wade T. - Eintrag vom: 10.04.2015 um 22:24 Uhr 
Software-Version: - Betriebssystem: Win 7-64

Frage: Unable to Register - abylon EXIF Cleaner

Today I downloaded and installed this free version of the software gotten from [b]BitsDuJour on 3/8/2015[/b], which has a 2 month timeframe to install & register on my 3 computers. However when registration is attempted by copying/pasting the e-mailed info listed below I receive an able to register software error as described below,
Order# BDJ-F0yIHa Date/Time: 3/8/2015 11:03:08 PM
[b]Error message:[/b] "Your registry data are wrong! Please check your name and your registration number and compare your current version with your licence. If your licence is for a later version, please download the latest version from our server. We can not provide support for older versions. New attempt?"
All new attempts fail...
Please advise.

Avatar of abylonsoft support #22


Hello Wade,
thank you for your interest in our software.

The Advertising-Setup can be installed within 2 months. However, we offer for the free advertising campaigns a special setups. We create the registration data individual for each purpose and these are only valid for the appropriate setup of the action. Therefore, the setup can be downloaded on the special day from the manufacturer (here BitsDuJour). The setup can installed on the computer for the specified period of time (2 months here). The registration data can be obtained generally longer on our home page. For this purpose, a special link is required, which is also available from the registration dialog of the software.
I hope this explanation is understandable.

Avatar von albie #2

albie - Eintrag vom: 17.02.2014 um 20:42 Uhr 
Software-Version: unknown - Betriebssystem: iOs

Frage: Does it work on iMac?


Avatar of abylonsoft support #2


We develop our software for [b]Microsoft Windows[/b]. On an iMac, our software does not run.

Submit a support request

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