Support, help and instructions for abylon FILECOPY

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Additional Info and Help Copy and sync files

Copy and Synchronize with abylon FILECOPY

How to copy files

  1. In File Explorer, navigate to the source directory and select files and folders to copy.
  2. .
  3. Select Copy from the right mouse button menu and use it to transfer the list of selected files to the clipboard.
  4. .
  5. In File Explorer, navigate to the target directory.
  6. Select abylon FILECOPY INSERT or abylon FILECOPY INSERT AND SYNCHRONIZE from the right mouse button menu.
  7. Select whether this action should be performed with or without administrator rights.
    INFO: Administrator rights are necessary if files are to be copied that require higher rights.
    NOTE: This window can be turned off using the checkbox in the lower left.
  8. If files are present, the mode for overwriting can be specified here.
    NOTE: This window can be switched off via the checkbox at the bottom left.
  9. The copy process can be viewed in the progress bar and interrupted with Pause or Cancel.

Which files are copied how?

The following table lists an overview of how which files are copied with abylon FILECOPY:

. . .
Source directory Target directory Copy
File A File A
Same name and unchanged contents
Will only be copied if overwrite is selected No action
File B File B
Same name, but changed content
Will be copied Will be copied
File C File D
Changed file name, but same content
File is copied File is only renamed
File E No file E included File is copied File is copied
No file F contained File F No action File F is deleted
Folder G Folder H
Identical content as folder G
Folder G is copied to the target and is therefore duplicated Folder H in the destination is renamed to folder G

Search with abylon FILECOPY

Guide to searching files and file contents

  1. Navigate to the directory or drive to be searched in the file explorer.
  2. .
  3. Select abylon FILECOPY Search from the right mouse button menu.
  4. In the search interface (see screen interface) enter the file name or part of it. Alternatively or additionally, you can also search for a character string in files.
  5. .
  6. The matching search result is output on the right in the list.

Questions and answers about the software abylon FILECOPY (FAQ's)

Copy and synchronize data with File Explorer extension

Unfortunately, it is very difficult to reproduce such an error in the laboratory. Here are a few attempts at explanation:

Why does it work with the old version and not with the new one?


It is possible that the error occurred later. We are checking the file and directory data more intensively to avoid possible data loss.


What else could be the reason?

  1. Directories too long - file+directory must NOT exceed 255 characters.
  2. Missing write access to individual folders or files - e.g. B. because they are in use (opened) or simply lack user rights (NTFS).
  3. The hard disk has a logical or physical defect. For logical defects, please open a command window (cmd.exe) with admin rights and enter CHKDSK C: /F /R (optionally use a different drive letter). A restart may be necessary.
  4. There may be hardware errors on the hard disk - please check with DiskInfo (can be downloaded from the Internet).
  5. Illegal file or directory names/entries. Under Windows, files/directories may be created that, for example, use characters that are not permitted in the file name. We also check this in abylon FILECOPY.

FAQ: Installation

Questions and Answers about the installation of software products from abylonsoft.

Usually, with abylonsoft software, the new version can be installed over the old version. This is also the case if the setup asks in advance and offers the uninstall option. If an over-installation for any reason is not possible, so you will be pointed out during installation. In this case no other option is offered.

Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.

Possible cause of error:

  1. You have entered the registration data incorrectly! The safest way is to copy and paste the name and the registration key from the email directly into the registration dialog of our software.
  2. Each license key is created individually for each program and each version. Check whether your registration data are also intended for the version you have installed!

Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.

This is because when a new user is created, Windows first creates the registry and makes entries. Since our software also has to make registry entries, an operating system restart is required for proper operation.


If this error occurs, you should manually download and install the setup from the download page. All settings of the previous version will be adopted.

FAQ: General

General questions and answers about the software from abylonsoft.

This error is caused by the rights management under Windows
  • If you open a file, the error message The path is not available is displayed.
  • If you open a folder, the error message Unhandled exception in the application - The root folder cannot be retrieved is displayed.
user's root folder or the own files. This causes the above error message and is due to the Windows rights policy. As a workaround, you could adjust the NTFS permissions, for example, add the rights for administrators in the user directory.

Redist Pack for Microsoft Visual Studio 2008

Redist-Error-Message 0xc0150002

We unfortunately had to realize that Microsoft has changed something since the end of the Windows 7 support. Since that time it seems to be necessary to install a so-called Redist-Pack of Microsoft Visual Studio. This was not necessary before, but now it seems to be absolutely necessary. Please download and install the Redist-Pack of Microsoft Visual Studio 2008.

Alternatively please use our contact form for further information! Please indicate the software version and operating system.

From version 19.1 or 2020.1 the appropriate Redist-Pack is delivered with the setup.

Interaction with electromagnetic radiation

First of all, passive RFID tokens (chip cards or key fobs) need a magnetic field or high-frequency radio wave to be supplied with energy. This is usually done by the RFID card reader. The data integrity on the RFID token is not endangered by light magnetic or radio fields. The data is not likely to be erased, for example by a mobile phone, a magnet or a monitor. However, an electromagnetic interference source can lead to an impairment of the reading reliability.

Storing the RFID token in the same pocket as the mobile phone is no problem. In order not to disturb the reading process, the RFID card reader should be placed as far away from electromagnetic sources as possible! In a microwave, on the other hand, the RFID token is likely to be destroyed.

Tray-Icons are small buttons, which are displayed in the taskbar at the bottom right, next to the clock.
These icons are used to display information and call functions. In the preferences, Windows deactivates tray icons of programs so that they are not displayed for the time being. The following section describes how the settings for all or individual icons can be set.
NOTE The description is general. Depending on the program, you must select the appropriate tray icon. You can find this in the help or the FAQ's.

How do I open the settings for the tray icons?

To the left of the clock, there is a small white arrow pointing upwards, which can be used to display the other tray icons.

Adjust Tray-Icons

With "Customize" you can define the behavior of the tray icons. The "Info Area Symbols" window opens.
NOTE Below are alternative ways to open this window.

Information area symbols

In the settings window for info area symbols, you can define the behavior of each individual tray icon.
Select the corresponding icon and select "Show icon and notifications" as option. After that you will find the tray icon on the taskbar to the left of the clock at any time.
Alternatively, you can enable the option "Always show all icons and notifications on the taskbar". In this case, the tray icons of future programs will also be displayed directly on the taskbar.

Alternative 2 to open the notification area icon settings

Move the mouse to a free area of the taskbar and press the right mouse button. Select Properties from the menu. The dialog for customizing the info area symbols opens on the Taskbar page via the "Customize" button.

Taskbar Properties

Alternative 3 to open the notification area icon settings

As a further option, you can also open the Control Panel via the Start menu. Select "Large Icons" or "Small Icons" in the upper right corner. Now you can open the settings via the "Info Area Symbols" icon.


Because of errors in the operating system or other software, as well as the variety of the hardware used, apparently occurring errors and / or irregularities in the software of abylonsoft must not necessarily be justified in this software. This means that the interactions between our software and software / hardware from other manufacturers are so complex that they cannot be taken into account by us in all cases. Often errors / defects in other software (e.g. the operating system) also occur, which only become effective in combination with our software. These errors usually manifest themselves in a general protection violation or a system crash. For these reasons we subject our software to a very extensive test before release in order to reduce the problems and errors to a minimum.

Should you nevertheless become aware of a direct error in our software, we will correct it as soon as possible. So that we can understand the error / the problem, you should give us all the details:

  • Operating system
  • Service packs
  • Other software used
  • Whereby the error occurred
  • If the error is reproducible
  • Etc.

Please use our support form support form!

for this purpose

For more see AGB's

Support request for abylon FILECOPY Optimized synchronization of files

1 Support request

Avatar von Alfred #164

Alfred - Eintrag vom: 15.02.2022 um 10:37 Uhr 
Software-Version: 2022prv - Betriebssystem: Windows 10

Frage: fail to paste

Dear sir,
I just install the Filecopy today; but when I use the Filecopy Paste function, I always get the error message. Most of time is "cannot find xxx, paste from clipboard failed"; sometime "the file name is too long", etc. Could you please advise how to fix it? Thanks.

Avatar of abylonsoft support #164


Hi Alfred,
the software abylon FILECOPY checks if copying is possible before the action. Possible problems can be caused by the permissions (NTFS) or also by not allowed characters in the file name or with too long directory and file names (max 255 characters).
Please check this in advance the NTFS permissions and remove disallowed characters or use shorter file names or paths.

Submit a support request

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