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Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
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abylon READER 6.0 Award

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Online help


Frequently asked questionsHow can I mi software files that encrypt or sign?

The software abylon READER files can not be signed or encrypted. With this freeware, you can only decode encrypted files or verify signed files.

Software to encrypt and sign can be found at:

FAQ: File Explorer / Right mouse button (OLE-Plugin)

Häufig gestellte FrageThe menu items in the Explorer plug-in (right mouse button) will not appear. What workaround are there?

FAQ: Password (SYMM-System)

Häufig gestellte FrageWhy the password is not recognized when I insert this by copying and pasting (copy&paste) in the password field?

Häufig gestellte FrageWhat is the SecureID and how do I enter this one?

Häufig gestellte FrageWhat is a "brute force attack"?

Häufig gestellte FrageI can not remember my using password. How can I get back my protected data?

Häufig gestellte FrageWhat is a safe and what at a weak passphrase?

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Häufig gestellte FrageThe help file is not executed or displayed, what can I do?

Häufig gestellte FrageMy removable storage medium (such as USB stick) is not recognized by the software! What conditions must be met?

Further information


Request for support

5 Support requests - » Enter support request

Jeyakumar - Entry Date: 11.06.2018 at 10:06 clock 
Software version: unknown - Operation system: 64-bit platform

Question: regarding abylon READER

I have a requirement to decrypt the smime.p7m files. It is encryted mails are sent from microsoft outlook to externaly hosted cloud tool.
Kindly confirm
1. is it possible to use this tool to decrypt?
2. What is the procedure to be followed for using in organization?

Thank you for your request. In principle, files encrypted with a certificate according to the PKSC standard can be decrypted with our software. As with any encryption, the appropriate decryption password is required for decryption. In case of asymmetric encryption is it the private key of the certificate. If this certificate is available and the smime.p7m files were created according to the X.905 standard, there should be no objection to decrypting the files.

If desired, the freeware abylon READER can also be used in companies. In this case, the purpose and the company should be reported to us. Resale of the software or use as a service is not permitted.

Damien Mooney - Entry Date: 07.10.2016 at 23:52 clock 
Software version: Unknown - Operation system: Unknown

Question: Unpacking digital envelope

What a shit program that doesn't open Samsung . sme files, fucking waste of time, Unpacking digital envelope,k what, for 2 fucking years?

If the Samsung SME files are signed and encrypted files, you need to open the appropriate private key (certificate) and possibly the appropriate password. This certificate would have to be transferred from the mobile phone to the PC.
For info, our software is not a cracking tool.

Stan - Entry Date: 17.06.2015 at 12:45 clock 
Software version: abylon Reader 14.00.1 - Operation system: Win 8

Question: can't unistall

Installed by mistake - thought it can open Kies file.
When fount it can't help me - tryed to unistall. The program can not be unistalled.... I unistalled it from Control panel and restarted PC - it is still everywhere andintegrated in explorer - it is even in list of programms in control panel, but cannot be unistalled again.
How to unistall it completely?

Hi Stan,
we offer our software with a standard setup. This includes the removal.
Until yet nobody has communicate a problem like this to us. In your case, we would suggest the following. Install the software again. To be on the safe side, open the settings and disable the "File-Explorer-Plugin" and the "Manager". After you uninstall the software via the start menu entry or Control Panel.

stefan - Entry Date: 10.09.2014 at 03:46 clock 
Software version: 32 bit - Operation system: vista

Question: Reader doesn't work with Kies sme-files

I tried to open a sme file. It was created by samsung kies.
Your reader keeps wining about a network connection not found. The file is on a local drive!
Error 'unpacking digital envelope' file 'Messagekopie.sme'!
The unpacking of file(s) failed! Deze netwerkverbinding bestaat niet. (0x8ca)
Just open it...jeez.

Hi Stefan,
a really interesting question.
This is a stupid coincidence that Samsung use the same file extension *.sme for its data (Kies Messages backup). We already use the extension many years longer. In our case, we use this for signed and encrypted files. It should be clear to each that between a message-backup and a signed and encrypted file is a big difference. For this reason, with our software abylon READER it is not possible to open the Kies files. This is for us a great annoyances. But unfortunately we have no control, that Samsung also used our file extension now.
For your rejection of File Explorer plugins. This is your personal attitude. Many other user welcome the fact, that they can use the encryption and signature functions directly in File Explorer and don't need to open another staining process.

Arran - Entry Date: 31.03.2014 at 07:28 clock 
Software version: - Operation system: Windows 8.1 32-bit

Question: Can't decrypt .p7m files

I am trying to open the encrypted portion of s/mime email messages that comes through as a .p7m file: "smime.p7m".
Using abylonCertManager I have found and imported my certificate and private key.
I save the .p7m file to my local disk and then rightClick->Abylon Hybrid Crypt->Decrypt. I say "yes" twice to running as administrator and it produces a text file that has unencrypted header information followed by the still encrypted information. I have also tried the ->open option with no luck.
Is this expected behavior? Should I try a different process?

Hi Arran,
it seems to be that the p7m file only contains certificate information. After decryption of the file it is automatically open with the corresponding associated program. The file thus seems to contain no other content. We suppose the p7m file is very small.

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