Support, help and instructions for abylon BACKUP-TUBE

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Additional Info and Help Backup and synchronization of data

Legend: abylon BACKUP-TUBE (data backup)

Symbols at the bottom right:

  • Info-Icon


    Opens the About dialog or the help page on our homepage.
  • Registration icon


    Allows you to enter the registration data
  • Refresh icon


    Refreshes the display

Pages / Tabs:

  • Home:

    Start page for creating new jobs (wizard)
  • Overview:

    Overview of all jobs set up and their status. Settings can also be changed here.
  • Report:

    Access to the log files created daily

Switch in the icon bar (faded in or out, depending on selection):

  • Close:

    Closes the window

    NOTE If AUTOBACKUP is activated, the jobs will be continued

  • Add job:

    Creates a new backup or synchronization job
  • Remove job:

    Removes the selected job
  • Activate:

    Switches on the AUTOBACKUP or the protocol.
  • Deactivate:

    Switches off the AUTOBACKUP or the protocol.
  • Remove:

    Deletes the selected log entry.

Sonstige Symbole:

  • Source folder:

    Opens a window for selecting the source directory.
  • Target folder:

    Opens a window for selecting the destination directory.
  • Not available:

    Source or destination folders are not available because, for example, the network computer is not turned on or the external hard disk is not connected.
  • Manually:

    These jobs are only executed manually by pressing the corresponding button.
  • Automatic:

    These jobs are executed automatically as soon as a change is detected in the source directory, e.g. a changed or new file.
  • Synchronize:

    If the Synchronize option is activated, all files deleted in the source directory are also removed from the target directory. This keeps the source and destination directories identical.

Symbols in the list 

  • Job performed:

    Finished backup or synchronization job
  • Job currently being processed:

    This backup or synchronization job is currently being performed.
  • Job waiting:

    This backup or synchronization job is started as soon as the currently executed job is finished.
  • Not available:

    The source or target directory is currently not available for this backup or synchronization job.

The status of the backup processes (display of the logs created daily with the operations performed).:

  • Successful:

    The backup was successful
  • Not successful:

    An error occurred during the backup.

Questions and answers about the software abylon BACKUP-TUBE (FAQ's)

Backup and synchronize files manually or automatically

Network drives are generally supported!

Under Windows 8 and 10 it can happen that configured network drives are not displayed in the software abylon BACKUP-TUBE. This is usually due to the user permissions. Normally network drives are created in the user context, whereby the admin user receives no access authorization.

Our software is started once during the installation with admin rights to make settings on the computer. This may cause network drives not to be displayed. After installation the software should be closed first. When the software is started again (e.g. via the desktop icon), it is started with normal user rights. Now all configured network drives should also be accessible and selectable.

NOTE Directories in the network cannot be selected via the selection dialog. But they can also be entered manually in the edit field. A network address always starts with a double backslash (example: \\PC-NAME\directory or \\\directory).

FAQ: Installation

Questions and Answers about the installation of software products from abylonsoft.

Usually, with abylonsoft software, the new version can be installed over the old version. This is also the case if the setup asks in advance and offers the uninstall option. If an over-installation for any reason is not possible, so you will be pointed out during installation. In this case no other option is offered.

Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.

Possible cause of error:

  1. You have entered the registration data incorrectly! The safest way is to copy and paste the name and the registration key from the email directly into the registration dialog of our software.
  2. Each license key is created individually for each program and each version. Check whether your registration data are also intended for the version you have installed!

Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.

This is because when a new user is created, Windows first creates the registry and makes entries. Since our software also has to make registry entries, an operating system restart is required for proper operation.


If this error occurs, you should manually download and install the setup from the download page. All settings of the previous version will be adopted.

FAQ: General

General questions and answers about the software from abylonsoft.

This error is caused by the rights management under Windows
  • If you open a file, the error message The path is not available is displayed.
  • If you open a folder, the error message Unhandled exception in the application - The root folder cannot be retrieved is displayed.
user's root folder or the own files. This causes the above error message and is due to the Windows rights policy. As a workaround, you could adjust the NTFS permissions, for example, add the rights for administrators in the user directory.

Redist Pack for Microsoft Visual Studio 2008

Redist-Error-Message 0xc0150002

We unfortunately had to realize that Microsoft has changed something since the end of the Windows 7 support. Since that time it seems to be necessary to install a so-called Redist-Pack of Microsoft Visual Studio. This was not necessary before, but now it seems to be absolutely necessary. Please download and install the Redist-Pack of Microsoft Visual Studio 2008.

Alternatively please use our contact form for further information! Please indicate the software version and operating system.

From version 19.1 or 2020.1 the appropriate Redist-Pack is delivered with the setup.

Interaction with electromagnetic radiation

First of all, passive RFID tokens (chip cards or key fobs) need a magnetic field or high-frequency radio wave to be supplied with energy. This is usually done by the RFID card reader. The data integrity on the RFID token is not endangered by light magnetic or radio fields. The data is not likely to be erased, for example by a mobile phone, a magnet or a monitor. However, an electromagnetic interference source can lead to an impairment of the reading reliability.

Storing the RFID token in the same pocket as the mobile phone is no problem. In order not to disturb the reading process, the RFID card reader should be placed as far away from electromagnetic sources as possible! In a microwave, on the other hand, the RFID token is likely to be destroyed.

Tray-Icons are small buttons, which are displayed in the taskbar at the bottom right, next to the clock.
These icons are used to display information and call functions. In the preferences, Windows deactivates tray icons of programs so that they are not displayed for the time being. The following section describes how the settings for all or individual icons can be set.
NOTE The description is general. Depending on the program, you must select the appropriate tray icon. You can find this in the help or the FAQ's.

How do I open the settings for the tray icons?

To the left of the clock, there is a small white arrow pointing upwards, which can be used to display the other tray icons.

Adjust Tray-Icons

With "Customize" you can define the behavior of the tray icons. The "Info Area Symbols" window opens.
NOTE Below are alternative ways to open this window.

Information area symbols

In the settings window for info area symbols, you can define the behavior of each individual tray icon.
Select the corresponding icon and select "Show icon and notifications" as option. After that you will find the tray icon on the taskbar to the left of the clock at any time.
Alternatively, you can enable the option "Always show all icons and notifications on the taskbar". In this case, the tray icons of future programs will also be displayed directly on the taskbar.

Alternative 2 to open the notification area icon settings

Move the mouse to a free area of the taskbar and press the right mouse button. Select Properties from the menu. The dialog for customizing the info area symbols opens on the Taskbar page via the "Customize" button.

Taskbar Properties

Alternative 3 to open the notification area icon settings

As a further option, you can also open the Control Panel via the Start menu. Select "Large Icons" or "Small Icons" in the upper right corner. Now you can open the settings via the "Info Area Symbols" icon.


Because of errors in the operating system or other software, as well as the variety of the hardware used, apparently occurring errors and / or irregularities in the software of abylonsoft must not necessarily be justified in this software. This means that the interactions between our software and software / hardware from other manufacturers are so complex that they cannot be taken into account by us in all cases. Often errors / defects in other software (e.g. the operating system) also occur, which only become effective in combination with our software. These errors usually manifest themselves in a general protection violation or a system crash. For these reasons we subject our software to a very extensive test before release in order to reduce the problems and errors to a minimum.

Should you nevertheless become aware of a direct error in our software, we will correct it as soon as possible. So that we can understand the error / the problem, you should give us all the details:

  • Operating system
  • Service packs
  • Other software used
  • Whereby the error occurred
  • If the error is reproducible
  • Etc.

Please use our support form support form!

for this purpose

For more see AGB's

Support request for abylon BACKUP-TUBE Manual and automatic backup

7 Support requests - » Submit support request

Avatar von Mark H. #170

Mark H. - Eintrag vom: 13.03.2022 um 21:35 Uhr 
Software-Version: 2022 - Betriebssystem: Win 10

Frage: Why is there no Log files after the backup completes?

I ran the backup for the first time and in the log files screen, there is nothing.
Did I miss something in the setup or is there something I can do to produce or view the logs?

Avatar of abylonsoft support #170


The fact that no log is displayed can have several reasons.
1. no backup has been performed yet, e.g. if a manual backup has not been performed yet. Even with automatic backup it can take some time until the backup is performed.
2. the log functionality is disabled. This is done on the log page with the corresponding icon in the icon bar.
3. the required service must be activated for the automatic backup. This is done with the corresponding icon in the icon bar.

Avatar von Alesia #167

Alesia - Eintrag vom: 22.02.2022 um 23:00 Uhr 
Software-Version: 64 - Betriebssystem: windows 7

Frage: need old files back

The program wiped my second drive with the first drive, I DID NOT TELL IT TO. It did it automatically when I closed program...It is not set to auto... Does the program keep my old files at all? I need them back.

Avatar of abylonsoft support #167


The software abylon BACKUP-TUBE creates backups of files. There is only one case where files are also deleted. Only if "Synchronization" is selected and files are deleted from the source, they are also removed in the target. However, we clearly point this out.

If you have not activated the automatic backup, then the synchronization process is only executed after a manual start.

You may still find deleted files in the recycle bin. Otherwise, the last option would be a recovery program.

Avatar von Zoran Stani? #151

Zoran Stani? - Eintrag vom: 22.08.2020 um 00:36 Uhr 
Software-Version: - Betriebssystem: Windows 10 64-bit

Frage: Is it possible to make backup on my cloud storage (MEGA, Dropbox etc.)?

Is it possible to make my backups on my cloud storage space(MEGA, Dropbox etc.)?
Thank you very much for your answer...

Avatar of abylonsoft support #151


Of course, you can also back up the backup in a cloud. The only requirement is that the cloud can be accessed via da normal file system. The read and write permissions should also be checked.
At the first start of the software (directly after installation) the program is executed with admin rights. This means that a network drive cannot be accessed, for example. Only after closing and reopening (2nd start) the software is opened with user rights. Therefore it is essential to check the permissions in the cloud.

Translated with (free version)

Avatar von Iosif Lit. #150

Iosif Lit. - Eintrag vom: 21.08.2020 um 23:15 Uhr 
Software-Version: v20202.PRV - Betriebssystem: Windows 10

Frage: When Backup are running, how can I : 1)Pause, 2)Stop, 3)Continue ?

When Backup are running, how can I : 1)Pause, 2)Stop, 3)Continue ?

Avatar of abylonsoft support #150


The software abylon BACKUP-TUBE offers at the moment no possibility to pause a backup job. But I will include this in our ToDo. Thanks

Avatar von Lyle C. #127

Lyle C. - Eintrag vom: 16.02.2018 um 01:11 Uhr 
Software-Version: 2017.9 - Betriebssystem: Windows 10

Frage: Will not automaticaly backup

I purchased a new License and down loaded a new version and installed. I did not un-install old expired version. The new install backup everything manually. Now I have switched it to backup automatically and will not update any of the files.
Please help

Avatar of abylonsoft support #127


Hi Lyle,
Have you been able to enter the registration data correctly or did you get an error message?
What is displayed in the About dialog?
Maybe you can send me a screenshot of the about dialog of our software.

Otherwise I would suggest to uninstall the abylon BACKUP-TUBE software. The computer should be rebooted once before re-installation.

If you continue to experience problems, we will be happy to help you.

Avatar von Lyle C. #126

Lyle C. - Eintrag vom: 09.02.2018 um 16:12 Uhr 
Software-Version: 2017.prv - Betriebssystem: Windows 10 1709

Frage: Stoped Backing up

I checked my backups today and found that the backups had stopped on January 27th.
I opened up Backup-Tube and found there is no jobs listed and no long files. The services are still running.
What would the reason be for this?
Do I just create new jobs?
Thank you

Avatar of abylonsoft support #126


Unfortunately, we wondering why the backup jobs have simply stopped
Maybe an optimizing or tuning tool have deleted the jobs. Or a
virus scanner prevents the backup. Of course, we don't know that for sure.
I don't think there's any way around reinvesting the jobs.
I hope the problem does not recur.

Avatar von LR Miller #97

LR Miller - Eintrag vom: 18.11.2016 um 13:08 Uhr 
Software-Version: 2016.7 - Betriebssystem: Windows 10 Pro version 1607 (OS build 14393.447)

Frage: Backup don't start

I installed and registered BACKUP-TUBE with no problem. I began to use the software by first creating a MANUAL backup. I selected "C" as the source. I tried to select a destination on my server, but BACKUP-TUBE showed folders on the server but would not select any of those folders as the destination. Then I created and selected a folder on another partition of my main SSD drive. I started the backup which appeared to be working in the background. After one hour I checked the backup folder to see the progress and there was absolutely no progress. The destination folder was empty. There was no error message(s).
I do use abylon WLAN-LIVE-SCANNER which has worked for what I needed. Thanks again!

Avatar of abylonsoft support #97


Thank you for the information.

Under Windows 8 and 10, the access permissions to individual folders are very difficult. For example, an admin can not access certain user directories or the network.

Therefore, it is important to know whether the software has been started with or without admin rights. After the installation, the software is started once with admin rights.

Another reason could be that the service was not started.

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