NOTE If AUTOBACKUP is activated, the jobs will be continued
Backup and synchronize files manually or automatically
Under Windows 8 and 10 it can happen that configured network drives are not displayed in the software abylon BACKUP-TUBE. This is usually due to the user permissions. Normally network drives are created in the user context, whereby the admin user receives no access authorization.
Our software is started once during the installation with admin rights to make settings on the computer. This may cause network drives not to be displayed. After installation the software should be closed first. When the software is started again (e.g. via the desktop icon), it is started with normal user rights. Now all configured network drives should also be accessible and selectable.
NOTE Directories in the network cannot be selected via the selection dialog. But they can also be entered manually in the edit field. A network address always starts with a double backslash (example:
Questions and Answers about the installation of software products from abylonsoft.
Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.
Possible cause of error:
Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.
Sofern dieser Fehler auftritt, sollten Sie das Setup manuell auf der Download-Seite herunter laden und installieren. Alle Einstellungen der Vorgängerversion werden dabei übernommen.
General questions and answers about the software from abylonsoft.
We unfortunately had to realize that Microsoft has changed something since the end of the Windows 7 support. Since that time it seems to be necessary to install a so-called Redist-Pack of Microsoft Visual Studio. This was not necessary before, but now it seems to be absolutely necessary. Please download and install the Redist-Pack of Microsoft Visual Studio 2008.
Alternatively please use our contact form for further information! Please indicate the software version and operating system.
From version 19.1 or 2020.1 the appropriate Redist-Pack is delivered with the setup.
First of all, passive RFID tokens (chip cards or key fobs) need a magnetic field or high-frequency radio wave to be supplied with energy. This is usually done by the RFID card reader. The data integrity on the RFID token is not endangered by light magnetic or radio fields. The data is not likely to be erased, for example by a mobile phone, a magnet or a monitor. However, an electromagnetic interference source can lead to an impairment of the reading reliability.
Storing the RFID token in the same pocket as the mobile phone is no problem. In order not to disturb the reading process, the RFID card reader should be placed as far away from electromagnetic sources as possible! In a microwave, on the other hand, the RFID token is likely to be destroyed.
Tray-Icons are small buttons, which are displayed in the taskbar at the bottom right, next to the clock.
These icons are used to display information and call functions. In the preferences, Windows deactivates tray icons of programs so that they are not displayed for the time being. The following section describes how the settings for all or individual icons can be set.
NOTE The description is general. Depending on the program, you must select the appropriate tray icon. You can find this in the help or the FAQ's.
To the left of the clock, there is a small white arrow pointing upwards, which can be used to display the other tray icons.
With "Customize" you can define the behavior of the tray icons. The "Info Area Symbols" window opens.
NOTE Below are alternative ways to open this window.
In the settings window for info area symbols, you can define the behavior of each individual tray icon.
Select the corresponding icon and select "Show icon and notifications" as option. After that you will find the tray icon on the taskbar to the left of the clock at any time.
Alternatively, you can enable the option "Always show all icons and notifications on the taskbar". In this case, the tray icons of future programs will also be displayed directly on the taskbar.
Move the mouse to a free area of the taskbar and press the right mouse button. Select Properties from the menu. The dialog for customizing the info area symbols opens on the Taskbar page via the "Customize" button.
As a further option, you can also open the Control Panel via the Start menu. Select "Large Icons" or "Small Icons" in the upper right corner. Now you can open the settings via the "Info Area Symbols" icon.
Because of errors in the operating system or other software, as well as the variety of the hardware used, apparently occurring errors and / or irregularities in the software of abylonsoft must not necessarily be justified in this software. This means that the interactions between our software and software / hardware from other manufacturers are so complex that they cannot be taken into account by us in all cases. Often errors / defects in other software (e.g. the operating system) also occur, which only become effective in combination with our software. These errors usually manifest themselves in a general protection violation or a system crash. For these reasons we subject our software to a very extensive test before release in order to reduce the problems and errors to a minimum.
Should you nevertheless become aware of a direct error in our software, we will correct it as soon as possible. So that we can understand the error / the problem, you should give us all the details:
Please use our support form support form!for this purpose
For more see AGB's
I purchased a new License and down loaded a new version and installed. I did not un-install old expired version. The new install backup everything manually. Now I have switched it to backup automatically and will not update any of the files.
Have you been able to enter the registration data correctly or did you get an error message?
What is displayed in the About dialog?
Maybe you can send me a screenshot of the about dialog of our software.
Otherwise I would suggest to uninstall the abylon BACKUP-TUBE software. The computer should be rebooted once before re-installation.
If you continue to experience problems, we will be happy to help you.
I checked my backups today and found that the backups had stopped on January 27th.
I opened up Backup-Tube and found there is no jobs listed and no long files. The services are still running.
What would the reason be for this?
Do I just create new jobs?
Unfortunately, we wondering why the backup jobs have simply stopped
Maybe an optimizing or tuning tool have deleted the jobs. Or a
virus scanner prevents the backup. Of course, we don't know that for sure.
I don't think there's any way around reinvesting the jobs.
I hope the problem does not recur.
I installed and registered BACKUP-TUBE with no problem. I began to use the software by first creating a MANUAL backup. I selected "C" as the source. I tried to select a destination on my server, but BACKUP-TUBE showed folders on the server but would not select any of those folders as the destination. Then I created and selected a folder on another partition of my main SSD drive. I started the backup which appeared to be working in the background. After one hour I checked the backup folder to see the progress and there was absolutely no progress. The destination folder was empty. There was no error message(s).
I do use abylon WLAN-LIVE-SCANNER which has worked for what I needed. Thanks again!
Thank you for the information.
Under Windows 8 and 10, the access permissions to individual folders are very difficult. For example, an admin can not access certain user directories or the network.
Therefore, it is important to know whether the software has been started with or without admin rights. After the installation, the software is started once with admin rights.
Another reason could be that the service was not started.
For general comments, please use our Comments Form!