abylon CRYPTDRIVE: Container-based, encrypted drive for files and programs

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After opening a CRYPTDRIVE this directly in a separate File Explorer window. If the computer is too slow or too busy, it appears this error message. The CRYPTDRIVE was opened correctly, but what you can control File Explorer.

Remedy:
The automatic opening in a separate File Explorer window in the settings can be disabled. Open to the settings to select the "Crypt Drive" the appropriate drive and press the button "Edit. In setting dialog to the "Open in its own Explorer window off.

This message occurs in conjunction with certain CD-ROM drivers, CD-ROM burners, virus scanners or similar programs on which an incorrect entry system or a bad driver. When you open the Einstellungsdialogss our software internally examine the availability (ONLINE) of all connected devices. Unfortunately, by the faulty system entry or driver received the return value is not correct, which very few this message.

Remedy:
For the opening and closing the CRYPTDRIVE drives you do not have to constantly setting dialog, but can use shortcuts from the desktop. All you have to do once the Einstallungsdialog open the corresponding CRYPTDRIVE in the list and select the right mouse button. In the menu, select the item "shortcut on the desktop," which links two from the desktop. With the green icon will open the CRYPTDRIVE and with the red icon again.

 

This problem can have several causes:

1. Rights problem: In the directory with the CRYPTDRIVE files (*. IMG, *. IMK) and / or network, the corresponding reading and writing privileges do not exist! Check here next to the pure file permissions (NTFS) also write to the network share.
   INFO general to Windows Vista or other operating systems for users with restricted rights must be the "SYSTEM user" full read and write rights!
   REMEDY Please check your spelling and reading rights in memory of the CRYPTDRIVE directory and add them accordingly! Consult your emergency administrator.
2. Network problem: When networks may be in the transmission of data on dropouts and time problems. This is especially for large files over 1 GB of the case, such as IMG files of the CRYPTDRIVE.
   REMEDY create a local copy of the CRYPTDRIVE (*. IMG, and *. *. INI IMK) and import of local copy in the abylon settings. The network CRYPTDRIVE should in any case in several Partitials be divided so that the Partitials about 1 GB! FORMULA size of the CRYPTDRIVE in the UK = number of Partitials (for example, a CRYPTDRIVE with a size of 10 GB in about 10 Partitials divided)
3. Drivers problem: Under certain circumstances, may be to stop the driver of the access to the CRYPTDRIVE, without which, after a restart of the computer is restarted.
   REMEDY Registry patch for manual reactivation of the driver. After running the registry file, the computer rebooted!
   Download the Registry patches without guarantee: BUG_CRYPTDRIVE_ACTIVATE.REG
4. IMG damage: to the file by a crash, a virus or a defect in the drive, the IMG file. A partial reconstruction of the data is not encrypted, so this error in retrospect can not be corrected!
   REMEDY: We recommend at regular intervals by the CRYPTDRIVEs a backup copy them! If the CRYPTDRIVE in Partitials divided, then even with large drives on a backup DVD, for example.

For external drives (such as USB sticks or external USB hard drives) may have the following problems:

1. External drives select the drive letter automatically, but usually the next free drive letter is used. When changing the system or even in another computer can have the drive letter change, for example, of "E" to "F". In this case, the software that created CRYPTDRIVE not more, the error message and calls for a new password. Check in File Explorer and setting dialogue whether the paths. If not, you can proceed as follows:
   A. Manual change the paths "HKCU / software / abylon / ENTERPRISE / CONNECTIONS / CRYPTDRIVE"
   B. Forcing the drive designation in the Control Panel (under STARTMENU -> Settings -> Panel -> ADMINISTRATION -> COMPUTERVERWALTUNG -> DATENSPEICHER -> DATENTRÄGERVERWALTUNG)
   C. Article on Stern.de: Rules for USB disks
2. External disk MUST always be neatly out before you, for example, should be considered. If this failed, Windows can not open files and to close the CACHE no longer write. In this case, especially a large CRYPTDRIVE destroyed. Under certain circumstances, the data can be saved as follows:
   A. run "CHKDSK [USB drive:] / F" in DOS. The DOS window will STARTMENU -> Run "CMD.EXE open. This function checks the drive for errors, the problem does not generally fixes.

NOTE From version 6.00 was introduced an improved query whether the drive!

Especially for formatting the drive on the network, problems!

Possible remedies:

1. Splitting the CRYPTDRIVE in Partitials: The number of Partitials indicates in how many parts of the file is divided, in which the encrypted data is stored. Therefore, you have to create a new CRYPTDRIVE, with the settings dialog Partitials the number of sets. It's best to make so many choose Partitials that a maximum of 2 GB.
   FORMULA size of the CRYPTDRIVE in the UK / 2 = number of Partitials (for example, a CRYPTDRIVE with a size of 10 GB in at least 5 Partitials divided)
2. Local creating and copying: using the CRYPTDRIVE locally on your client. Then you only need to complete files (*. IMG, *. IMK and *. INI) on the server and from there the CRYPTDRIVE import!

This error message can be caused by the following:

1. The drive is not available
2. The driver was not started intervening or disabled

Reasons and remedies:

1. Verify that the image files on the drive still in the folder and make that again if necessary.
   If the drive on a network computer, it may also disrupted network access (check with the ping).
2. If the driver has been disabled meanwhile, is the access to the drive also not possible. Creates a temporary remedy deactivation of the CRYPTDRIVE in the settings. After a short waiting time (about 1 minute), the CRYPTDRIVE directly be activated again. Possibly. is a reboot the computer.

This problem may be caused by the following:

1. The computer is extremely busy, very slowly or may not have enough real memory for a write request is available. A solution is a faster computer or to minimize the load. Are really all running applications may be necessary or can be disabled.
2. There are also many files or copy large amounts of data, making the system by cleaning up the memory areas is extremely claimed. It never should be two or more simultaneously copying and large amounts of data into several portions divided.
3. If the drive on a network computer, you can network problems about this issue. With the ping example, the constant availability of the network should be examined. Especially with wireless connections have frequent interruptions and is not necessarily for the CRYPTDRIVE. In addition, the network can not be operated on LIMIT.
4. The drive is overly fragmented and can not be fast enough to address the writing requirements. A solution in this case the drive defragmentation (see FAQ12). Alternatively, the data can be stored temporarily on another drive backed the drive and then formatted the data back.
5. It was possibly the NTFS file compression enabled. This may cause some systems problems, since in this case, in addition to the encryption and decryption the data permanently compressed and decompressed to be. Verify that in this case is not on the file compression may be waived.
6. Another application caused problems in our management. For example, we have negative interactions with applications from a major manufacturer of ISDN cards. The cause of this interaction is we have unfortunately not known, but it leads to quitting our driver.
7. Verify that the INDEXSUCHDIENST for the drive is activated (Explorer -> right mouse button -> Properties) and end this on this drive. This entstresst the requests and optimizes performance.

NOTE We test our software on all kinds of systems. Unfortunately, due to the variety of different hardware and software does not exclude all Wechselwirklungen.

This error message means that there may be only the key file is damaged and possibly the data to save. In this case proceed as follows:

1. Avoid unnecessary reads writing on the drive
2. Create by the drive first make a backup copy of the key files (IMK), and if possible also by the image files (IMG.0 etc.). on a separate disk. Should not have enough disk space available, it should at least from the IMK file (very small) a backup.
3. Go to the File Explorer folder in the "Documents and Settings \ <ANWENDER> \ apm \ backup and search according to the automatically generated by the IMK BACKUP - file and copy it in the directory where the same IMG files.
4. Now try the drive again.
5. If this does not help, go to Start-> Run-> CMD.EXE and give to the affected drive (where the IMG files are stored) COMMAND (CHKDSK / F) in the hard disk to examine and if necessary repair (possibly a restart is required).
6. Try again the drive to open it.
7. If this does not help, our program uninstall and install this again.
8. Finally, nor can possibly repair the disk with, for example, Norton Disk Doctor help.

NOTE Even encrypted drives should be a backup at regular intervals. The individual Partitials can, for example, the files on one or more DVD's.

The problem with the system restore is NOT special abylon CRYPTDRIVE error. It can be set up virtually all drives that are not always available or are not real. These include the abylon CRYPTDRIVE as well as removable media (such as USB sticks).

The operating system creates a storage area for system restore points of all hard drives. Come but virtual or external drives, that extends the originally furnished space is no longer necessary, and it can lead to this error message.

Internal tests have shown that the System Restore only for the most CRYPTDRIVE and not permanently and for all drives is closed. For this reason there should be no problems for the stability and security of your system.

 

See also article by Microsoft! >> Restore Points System Restore missing or deleted

NOTE At the time, we'll investigate the problem and will shorten publish a solution!

Establishment

For multiple users simultaneous access to an encrypted abylon CRYPTDRVE is an installation of the software on a server. There the encrypted drives, and to open their unique permissions (NTFS system). Special shares have described as in FAQ19 be established.

Use
After each booting the server must be encrypted drives opened. Automation of this process by creating a batch file in the startup (see FAQ19). Now, the simultaneous access of individual users on the network. The encryption and decryption of data is stored on the server, so that the transfer of files over the network unencrypted.

NOTE an installation of abylon CRYPTDRVE to the client and only the storage of the drives on the server, the transfer of files over the network is encrypted. However, this deployment is NOT multiple users simultaneous access to an encrypted drive. A combination of both possibilities is not possible.

To this end, a batch file (for example, startdrive.bat) and in the startup of Windows.

For example batch file:
@ echo off
"C: \ Program Files \ abylonsoft \ abylon \ APMPCaller.EXE" "Drive1" / MOUNT
net share "share folder" = "M: \ Verzeichnis1"
net share $ m / delet
M: \ Program Files \ Grafik.exe
@ echo on

Explanation:
2nd  line = Open the CRYPTDRIVES with the name "Drive1" automatic
3rd Line = Setting up the release of Directory 1
4th Line = Removes the administrative share on drive "M"
5th line = Start the program "Grafik.exe" automatic

The NTFS security settings can be as usual once in File Explorer on the right mouse button settings-> security settings to be assigned!

NOTE For a function definition and other administrative opportunities in start-> Run-> CMD "net share /?", "Net use /?", "Net view /?" and "net user /?" or read the Windowsdokumentration!

Possible reason:

1. You do not have one or more files in the partition drive open!
2. The File Explorer is available on the drive!
3. You have the drive and another computer uses this share!
4. The index service for fast file search (Windows XP) is on this drive!
5. Your virus scanner takes just to this drive!
6. This drive is being defragmented in the background!

To fix this, make sure

1. that no files are open!
2. that the File Explorer no longer on the drive!
3. that all shares are off!
4. that the index service on this drive has been disabled! (Drive in File Explorer select -> right mouse button -> Properties -> General -> 'drive for fast file search index' -> EXIT)
5. that the virus scanners of this drive is not reviewed or will not be closed!
6. that this drive is not defragmented!

NOTE You should be possible before the shutdown always drives close to a possible loss of data by preventing open files!

If the virtual drive in File Explorer released, so can the relevant officials on this drive, even if you are out. Thus, the owner of the drive is constantly in, for example, data on an encrypted virtual drive available. 

In order to prevent access, you need out before the virtual drives only.

 

Unfortunately, with the Operating systems integrated defragmenter no virtual drives selected and tidy. You can, however, almost every defrag tool, such as Diskeeper (www.diskeeper.de) or O & O Defrag (www.oo-software.com).

To ensure the operating systems, shutting down the entire cache, there should be open before all virtual drives to be closed. Under normal circumstances, an open virtual drive to the shutdown, however, no errors.

This failure can be when you open an old drive with the new version of abylon CRYPTDRIVE. It is not tragic and can be easily with the following command resolve.

1. Open the appropriate virtual drive
2. Save the data stored on another disk (backup)
3. Enter 'Start' -> 'Run' command 'CMD'.
4. In an open DOS window, type the syntax 'chkdsk L. / F / R' and press the Enter key (substitute 'L' by the drive letter of your virtual drive)

This occurs when the driver ( 'apmdrive.sys' in' Windowsverzeichnis/system32/drivers') can not be found or has not been loaded. First, you should simply boot your computer and the operation again. If it still does not work, call you 'APMSetup.EXE' once to disable and directly after 'APMSetup.EXE' to turn on and boot your computer. Now it should work. If the 'APMDrive.SYS' still in the Windows driver directory not registered, it can be a problem rights act (if you have no right to copy files there. Please Contactieren In this case, your system administrator. 
Deutsch » Englisch Übersetzen 

Virtual drive (abylon CRYPTDRIVE): 
When setting the virtual drive is an image file in the size of the drive is created, with the image file selected according to the number of fragmented Partials can be. In this image all files are stored encrypted. The access permissions are on Certificates.

 

Advantages:

• After opening the can drive as a normal hard disk used (Full integration into the MS File Explorer)
• An installation of programs on the virtual drive is possible

Disadvantages:

• If only one file was changed slightly, so the entire image must be secured (Big data transfer and storage requirements when backup)
• Under Windows 95, 98, not available
• No multiple users simultaneous access to a virtual drive

Data drive (abylon SHAREDDRIVE): 
When data drive any file in a numbered consecutively and encrypted image file. The access permissions are on Certificates.

Advantages:

• Each file is stored in a single image file (For changes, the backup system only this file)
• Available on Windows 95, 98, Me, NT, 2000 and XP
• Simultaneous access by multiple users possible
• Memory requirements on the hard disk is only depending on the amount of data stored.

Disadvantages:

• It can not be installed programs (pure data drive)

When creating the virtual drive can be the appropriate image file directly to another computer (such as servers) drop. To do so, enter in the appropriate box the path with UNC name of the computer (\ \ SERVER \ PATH \ XXX.IMG). Alternatively, you can use any directory on the network on the button'...' . This button may already created virtual drives to be postponed. 

Do you want to drive a virtual first access, which is already on the server, so you simply import the appropriate image file. After pressing the button 'Import' opens a dialog to select an INI file that contains all information about the virtual drive and the image files. This can be in any folder on the network. Every user of the software installed on his computer, this image file import and also open.

There may be some problems with the virtual drive, if the properties "Shrinks" and / or "scrambled" have been activated. 

In order to ensure trouble-free operation, disable these properties!

This error may occur if the drive was an administrator and you only have one user or home users. In this case you have probably not the appropriate rights to read, write or modify files for the partition of the drive. The administrator must for the folder under the 'Properties' ->' Security Settings' respective rights. Of course, the list also released for all users. 

The INI file for security reasons, the status of 'file system'. Depending on the setting of the MS Explorer file system files are not displayed. Disable file in MS Explorer with the 'extras' ->' Folder Options' -> 'View' item 'Hide protected operating system files (Recommended) "to the INI file in the import dialogue visible mode.

NOTE from the next version we will resolve this problem!

This can happen if you do not have appropriate access permissions for the folder in which the partition drive is stored. The error can be as simple as sharing permissions and adjust security settings correct.

 

When you import an existing image is the INI file of the image Drive open. This contains all the necessary information such as size, Partitials and also the location. If, for example, the image locally on the server, so The software also searches for the appropriate local files without them. For this reason, all virtual drives on the server on the network (UNC) should be established.

Approach for the benefit of a virtual drive of several computers in the network: 

1. Network share the folder where the virtual drive is to be saved
2. Creating the virtual drive (CRYPTDRIVE), where necessarily the network path to be (for example, '\ \ server \ \ Image.img')
3. Assigning the legitimate Certificates in CERTMANAGER.
4. Importing the corresponding images over the network

The password scrambler must be disabled in any case, if a password or SecureID about copying and pasting (copy & paste) are inserted in the password field. Otherwise, the program does not recognize a keyboard input and the password field is empty so to speak.

The SecureID is a so-called emergency password . This can alternatively be entered for encryption, if the smart card or USB flash drive defect or loss.
The determination of the SecureID occurs during the encryption on the page 'Key Management->SYMM-System' .
The SecureID for each encrypted object ( abylon KEYSAFE abylon CRYPTDRIVE, abylon BASIC, abylon SHAREDDRIVE) are identical and builds up as follows:

# + 32 + character. + 32 characters + #
(characters only numbers 0-9 and letters AF, for example, #A54E1CB23F31464AC3B7D65F4557C1D1D.50F4B4A9EC30705944EB12870284C419#

NOTE
- As of version 8.3, both uppercase and lowercase characters can be entered. In older versions, the input is case-sensitive.
- To enter the PasswortScrambler should be disabled!
- The SecureID should be kept in a safe place!
- The SecureIDs are different for encryption and Windows logon.

A "brute force" means trying all possible character combinations of passwords. For example, the process begins with 00000001 and then goes with 00000002, 00000003, 00000004 ... further. A password that has only 4 digits and only numbers can be easily "cracked" within a few seconds. A good password should consist of at least 12 characters with lowercase letters, uppercase letters, numbers and special characters. In addition, no words from dictionaries, names or relevant password databases should be used. Who considers these rules can be sure that an economic decryption of the protected data in the foreseeable future is not possible.

  

It is unfortunately / fortunately not possible without the corresponding password to open protected data. That is, the software of abylonsoft does not provide any "backdoor" or a so-called "master key". So if you have lost your password, you are denied to access the stored data.

You should remember the used passwords well and possibly write in a secret location. But this should not be on the hard disk or near the computer. Alternatively, offer so-called password manager (such as abylon KEYSAFE) the possibility to deposit the various passwords in a secure database. In this case, you only need to remember one password.

An insecure password is always a birthdate, a nickname, a name in principle, or any other word that is often used, or which is in the lexicon.

A secure password is a password that consists of various random characters, eg myz <_ / k)),% 06YLbcw3pU. It consists of special characters ("§ $% & / () == '+ # *?' \ ß ^;:?. @ _ <> | {[]}), Numbers (1234567890), uppercase letters (QWERTZUIOPÜÄÖLKJHGFDSAYXCVBNM ) and lowercase letters (qwertzuiopüäölkjhgfdsayxcvbnm).

If you can't remember such a password, so you can use a trick. Although the password is then not as safe as the previous one, but still a lot safer as "Otto" or "Smith". And so it works. Think of a long sentence from which you can easily remember, such as: "I live 134b in London-City. My phone number is 123-456789." I live 134b in London-City. My phone number is 123-456789." Now you can take advantage of this set just the first few letters / characters. In this case would it be? "Il1biL-c.Mpni1-4". But you should make sure that at least a few numbers and special characters are present in the set. You must also pay attention to upper and lower case letters.

To create a really secure password, you should use the built-in password generator. You can find it in the abylon KEYSAFE.

Yes, because when you install the software must be some settings, which only the administrator rights. Also sign up for the installation as an administrator or contact your local administrator.

Possible reason:

1. You have entered the registry incorrectly! It is safest if you copy the name and registration key via copy & paste from the email directly into the registration dialog of our software.
2. For each program and each version an individual license key is created. Check if your registration data are also intended for you to installed version!

Updates for the same major version number are free. For updates on the next major version number you get an discount update. For questions or help please contact us.

If this error occurs, you should download the setup manually on the download page and install. All settings of the previous version are taken there.

Tray icons are small button, which are displayed in the taskbar at the bottom, right of the clock.
Over these icons information are displayed and functions can be called. Windows deactivate the tray icons of programs by default, so they are not displayed. This description shows how the settings of individual or all icons can be specified.
NOTE The description is general. Depending on the program you need to select the appropriate tray icon. You can find it in the help or FAQ's.

How do I open the settings for the tray icons?

The left of the clock you will find a small white arrow pointing up. After clicking, a window opens with another tray icons.

About "Customize" you can specify the behavior of tray icons. This will open the "Notification Area Icons" window.
NOTE Below you will find alternative ways to open this window.

In the settings window for notification area icons the behavior of each individual tray icon can be set.
Search for the appropriate icon and select the option "Show icon and notifications". Afterwards you find the tray icon at any time to the left of the clock on the taskbar.
Alternatively, you can also enable the option "Always show all icons and notifications on the taskbar". In this case, also the future programs tray icons are displayed directly on the taskbar.

Alternative 2 to open the Notification Area Icons Settings

Move on to the mouse on a free spot on the taskbar and click the right mouse button. In the menu select the "Properties" command. On the "Taskbar" page, press the button "Customize". Thus open the dialog for adjusting the notification area icons.

Alternative 3 to open the Notification Area Icons Settings

As another option, you can open the "Control Panel" about the "Start menu". Select on top right "Large icons" or "Small Size" as display. Now, you can open the settings about the icon "Notification Area Icons".

Because of errors in the operating system or other software, as well as the diversity of used hardware apparently errors and / or irregularities in the software of abylonsoft need not necessarily be justified in this software.
That is, the interaction between our software and software / hardware from other manufacturers are so complex that they can not be considered in all cases of us. Often errors / defects occur in other software (eg the operating system), which are effective only in combination with our software.
These errors usually show up in a general protection fault or a system crash. For these reasons, We review our software before publishing a very extensive test to reduce the problems and errors to a minimum.

However, if you become aware of a direct error in our software, we will fix it as soon as possible. Enable us to analyze the problem or error, you should tell us all the details:

• Operationg system
• Service packs
• Other used software, especially antivirus and other security software
• Where the error occurred?
• Is the error reproducible?
• other important informatio

Often screenshots say more than 1000 words.

Please use our support form or write directly to our email address (see Contact)

More see also our Conditions of Use

CHM files are so-called HTML Help files, that are displayed in a specific program. For Windows 2000 and Windows XP, the corresponding program is already included with the operating system. For older operating systems may be the appropriate viewer (viewer) must be installed separately (download from Microsoft >> hhupd.exe).

Other reasons for this error:

1. The help file (*. chm) NOT located in the program directory.
2. The program was installed on a mapped network drive. In this case the viewer display the message "Action canceled". (This is a new security directive from Microsoft and occurs after the security update MS05-26 or MS04-23 on>> Weitere Infos bei Microsoft)

Remedy Case 1: Reinstall the program!

Remedy Case 2: To relax the security restrictions so that the help files are displayed in the intranet (network), proceed as follows:

1. Opening the Registydatei 'Start-> Run-> Regedit'
2. Create the following entry:

Key: HKEY_LOCAL_MACHINE
Trial (Sub-key): SOFTWARE \ Microsoft \ HTMLHelp \ 1.x \ itssRestrictions \
(if key "Restrictions" not yet exsists, please rebuild!)
Value Name: MaxAllowedZone
Value: DWORD
Value: 1

3. Possibly. Reboot the computer!

Download the Registry patches without guarantee: show the help file

Note to potential values:

0 = Only local computer (standard for the security update)
1 = Local computer + Local Internet zone (network)
2 = Local computer + Local Internet zone (network) + Trusted pages
3 = Local computer + Local Internet zone (network) + Trusted pages + Internet
4 =  Local computer + Local Internet zone (network) + Trusted pages + Internet + 
       Restricted Pages

To use a removable device (eg USB stick) ("install modules on a USB stick" button) as "key" for logon, encryption or mobile use, the following conditions need to be met:

1. The USB stick must be inserted
2. The USB stick needs to create a new drive
3. The drive must be formatted
4. The drive must be writable (write permissions)
5. The drive must have enough disk space
6. The driver must insert the drive as "Removable Device" (Removable Disk)