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Product number: 192951
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Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
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Online help


Häufig gestellte FrageThe update of my Keysafe 9.x (or older) to the current version 11.x fails! What can I do?

Frequently asked questionsHow do I create a new KEYSAFE file?

Frequently asked questionsWhere can I find my KEYSAFE file and how can I safe it?

FAQ: Password (SYMM-System)

Häufig gestellte FrageWhy the password is not recognized when I insert this by copying and pasting (copy&paste) in the password field?

Häufig gestellte FrageWhat is the SecureID and how do I enter this one?

Häufig gestellte FrageWhat is a "brute force attack"?

Häufig gestellte FrageI can not remember my using password. How can I get back my protected data?

Häufig gestellte FrageWhat is a safe and what at a weak passphrase?

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Häufig gestellte FrageThe help file is not executed or displayed, what can I do?

Häufig gestellte FrageMy removable storage medium (such as USB stick) is not recognized by the software! What conditions must be met?

Further information


Request for support

5 Support requests - » Enter support request

Alger - Entry Date: 03.05.2019 at 09:50 clock 
Software version: - Operation system: windows 10 64

Question: fail to open keysafe file

When I try to open the keysafe file, it just give me a popup window: "Your keysafe version is to old. Please try verson 10.x to convert to version 11.x or higher!" But I have installed newest version and the keysafe file is built by this version.

Hi Alger,
that sounds weird. Since when has this problem existed? What has changed on your computer in the meantime?

Normally this message is only displayed if you have installed an encrypted container of a Keysafe version smaller than 10 on your computer and it has to be converted to the new format.

Best regards

Wolfgang GvM - Entry Date: 10.01.2018 at 13:17 clock 
Software version: 1709 - Operation system: Windows 10 Pro

Question: Keysafe gesperrt - keine Installation möglich

Sehr geehrte Damen und Herren
ich habe heute einen Tag lang versucht Keysafe zu installieren. Alle Versuche das Programm zu installieren scheiterten daran, dass es als gefährliche Software eingestuft wurde. Auch das Abschalten des Defenders war wirkungslos.Ebenso das Eintragen einer Ausnahmeregelung. Den Virenschutz habe ich auch abgeschaltet.
Ich komme ohne Ihre Hilfe nicht weiter. Da ich das Produkt bezahlt habe, bitte ich Sie, mir das Programm auf einem anderen Weg mir zuzusenden, was doch möglich sein müsste.
Ich verstehe nicht, warum Abelsoft als gefährlicher Softwarehersteller eingestuft wird und die Software gesperrt wird, wobei es egal war um welchen Internet Browser ich auch benutzte. Ich habe es mit 3en versucht. MfG
Wolfgang GvM

Hallo Wolfgang,
zunächst einmal, unsere Firma abylonsoft hat nichts mit abelsoft zu tun.

Leider haben wir keinen Einfluss auf Virenscanner und Co. Diese blocken teilweise einfach Dateien, weil diese unbekannt sind.

Sie können unter folgenden Link das Test-Ergebnis ansehen. Dort haben 67 Virenscanner im Setup der Software abylon KEYSAFE keine Bedrohung gefunden. Link

Mr Brian F. - Entry Date: 07.09.2015 at 11:16 clock 
Software version: - Operation system: Windows 10 64 bit

Question: Will not accept registration key

Your product key:
Username: Brian
Key: 00EN-12345678-1234567890-Q12V1 (anonymized, no valid code!)

I re-imaged my computer, and :AbyLon Keysafe" says registration information is incorrect. Can you please reset key? Thank you.
Kind Regards.

Hi Brian,
your registration key is valid for our version 12.x of abylon KEYSAFE. If this is a commercially purchased version, you can download it under http://www.abylonsoft.de/download/keysafe_v129.exe.
Please uninstall the prior version 14 and restart the computer.

Alternatively, we offer a reduced update price. You need to enter the 3rd part of their previous registration key as coupon code when ordering.

Susan Causey - Entry Date: 23.07.2014 at 16:23 clock 
Software version: 12.00.72 - Operation system: windows 7 x64

Question: Entered master key scrambled can't re-enter

Hi, I can't even get started - purchased it from sharewareonsale and I can't use it because deleting it doesn't delete master key.

Hello Susan Causey, unfortunately your problem is not entirely clear.

If you forgot your Keysafe password, then only remaining option to delete your old Keysafe and create a new Keysafe.

To do this open the Keysafe without entering the password and go to the "Settings" page by navigating with the arrow icon. Here you can create new Keysafe files or even delete the old Keysafe.

Alternatively, you can call up the settings dialog on the entry in the start menu also.

Carl Stevens - Entry Date: 22.07.2014 at 01:12 clock 
Software version: - Operation system: WINXPSP3


Simple problem:
Registry Key: 00EN-562XX386-006EBXX940-Q12V1 (anonymized!)
If your firm sent me this key, how the hell is it "invalid"?

Hello Carl,
the registration details are checked and should work. Please note, however, that the registration data specified only for the freebie version of Sharewareonsale.com and are not valid for the official version of our homepage.

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