Support, help and instructions for abylon KEYSAFE

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Additional Info and Help Save passwords and encrypt them securely

Questions and answers about the software abylon KEYSAFE (FAQ's)

Easy to use password manager for your passwords and login data

Tray-Icon of abylon KEYSAFE This may be because the abylon KEYSAFE has already been started and automatically minimized. Minimized means that the window is reduced and only displayed as a tray icon next to the clock. In the screenshot the robot icon is displayed in the tray bar. The window can be maximized again by double-clicking or using the right mouse button menu.

The window can be minimized to the tray icon using the minimize icon at the top right.

Infos about the tray icon can also be found on this page under FAQ-General -> Where can I find the tray icon?!

If only the first line is displayed in the list function, then you should update the software abylon KEYSAFE to the newest version (Download page). After that this problem should be solved.

Alternatively, pressing the Update-Icon will also help!

The structure of the Keysafe file changes with each version. For this reason, larger version jumps are not possible.

Aid

You should temporarily install version 7.3, 8.3 and 10.5 on your computer, depending on the currently used version. If you already have version 8.3 or 9.x installed, it is sufficient to install version 10.5. Usually your Keysafe will be imported and converted automatically. Please remember to create a backup of your Keysafe beforehand. After the import has taken place, you can install the current software version.

Download: abylon KEYSAFE 7.3

Download: abylon KEYSAFE 8.3

Download: abylon KEYSAFE 10.5 

TIPP You should make a backup copy of your Keysafe at regular intervals!

If you have any problems, please feel free to contact us (-> support form)!

At the first start of the program you will be asked if you want to create a new file or import an existing file (XML format).

If a KEYSAFE file already exists and you still want to create a new file, proceed as follows. Find the existing vault file that is normally located in the Documents and Settings directory. The best way to find the file is to use the File Explorer search function to search this directory for the XML file. By default, the file name corresponds to your login name (your_login_name.xml). Rename the file and restart the software. Now you will be asked if you want to restore the file through the backup. Here you answer with NO. Now a new, empty vault file will be created with the same name.

Dot by dot again:

  1. Search the KEYSAFE file (XLM format)
  2. Rename
  3. start the abylon KEYSAFE
  4. Do NOT restore backup

TIPP If you have problems with the access rights, you should also rename the key file with the same name (your_login_name.xmk)!

After the first start of abylon KEYSAFE you can choose a place to save it yourself. Default is your own directory\apm. You can create a backup of the vault file (XML format) at any time. However, if you change your password after the backup, this does not apply to the saved file. In this case you must enter your old password.

FAQ: Password

Information about password usage and related security issues.

The password scrambler must be deactivated in any case if a password or the SecureID are entered into the password field via Copy&Paste. Otherwise, the program will not recognize a keyboard entry and the password field will remain empty.

The SecureID is a so-called emergency password. If the chip card or USB stick is defective or lost, this can be entered as an alternative for decryption.
The SecureID is determined during the encryption process on the page 'Key management >SYMM-System'.
The SecureID is identical for each encrypted object (abylon KEYSAFE, abylon CRYPTDRIVE, abylon BASIC, abylon SHAREDDRIVE) and is built as follows:

# + 32 characters + . + 32 characters + # 
(characters only numbers 0-9 or letters A-F; e.g. #A54E1CB23F31464AC3B7D65F4557C1D1D. 50F4B4A9EC30705944EB12870284C419#

NOTE
- Starting with version 8.3, both upper and lower case letters can be entered. In older versions the input is Case-Sensitive.
- The password scrambler should be deactivated for input!
- The SecureID should be stored in a secure place!
- The SecureIDs are different for encryption and Windows logon.

A "brute force attack" means trying out all possible character combinations of passwords. For example, the process starts with 00000001 and then continues with 00000002, 00000003, 00000004.... A password that has only 4 digits and consists only of numbers can easily be "cracked" within a few seconds. A good password should consist of at least 12 characters with lower case letters, upper case letters, numbers and special characters. In addition, no words from dictionaries, names or relevant password databases should be used. If you follow these rules, you can be sure that it will not be possible to decrypt the protected data economically in the foreseeable future.

 

Unfortunately / fortunately it is not possible to open protected data without the corresponding password. I.e., the software of abylonsoft offers neither a back door nor a so-called "general key". If you have lost your password, you can no longer access your stored data. 

You should remember the used passwords well and possibly write them down in a secret place. However, this should not be on the hard disk or near the computer. Alternatively, so-called password managers (such as abylon KEYSAFE) offer the possibility to store the different passwords in a secure database. In this case you only have to remember a password

An insecure password is always a date of birth, a nickname, a name in principle or any other word that is frequently used or that is in the dictionary.

A secure password is a password consisting of several random characters, e.g. myz<_/k)),%06YLbcw3pU. It consists of special characters ( ! "§$%&/()==?´*?+#´\ß^.;:_@<>|{[]}), numbers (1234567890), uppercase letters (QWERTZUIOPÜÄÖLKJHGFDSAYXCVBNM) and lowercase letters (qwertzuiopüäölkjhgfdsayxcvbnm).

If you cannot remember such a password, you can use a trick. Although the password is not as secure as the previous one, it is still much more secure than "Otto" or "Müller". And this is how it works. Think of a long sentence that you can easily remember, such as : I live in the model city 134b. My phone number is 123456789.  Now simply take the first letters / characters from this sentence. In this case that would be? IwidM1.Mti1.?. However, you should make sure that at least some numbers and special characters are present in the sentence. In addition you must pay attention to upper and lower case.

To create a really secure password, you should use the integrated password generator. You can find it for example in abylon KEYSAFE.

FAQ: Installation

Questions and Answers about the installation of software products from abylonsoft.

Yes, because during the installation the software has to make some settings for which only the administrator has rights. So log in for the installation as an administrator or contact your responsible administrator.

Possible cause of error:

  1. You have entered the registration data incorrectly! The safest way is to copy and paste the name and the registration key from the email directly into the registration dialog of our software.
  2. Each license key is created individually for each program and each version. Check whether your registration data are also intended for the version you have installed!

Updates in the same major version number are free. Updates to the next major version number are subject to an update fee. If you have any questions or problems with us you are welcome to contact us in Kontakt.

Sofern dieser Fehler auftritt, sollten Sie das Setup manuell auf der Download-Seite herunter laden und installieren. Alle Einstellungen der Vorgängerversion werden dabei übernommen.

FAQ: General

General questions and answers about the software from abylonsoft.

Interaction with electromagnetic radiation

First of all, passive RFID tokens (chip cards or key fobs) need a magnetic field or high-frequency radio wave to be supplied with energy. This is usually done by the RFID card reader. The data integrity on the RFID token is not endangered by light magnetic or radio fields. The data is not likely to be erased, for example by a mobile phone, a magnet or a monitor. However, an electromagnetic interference source can lead to an impairment of the reading reliability.

Storing the RFID token in the same pocket as the mobile phone is no problem. In order not to disturb the reading process, the RFID card reader should be placed as far away from electromagnetic sources as possible! In a microwave, on the other hand, the RFID token is likely to be destroyed.

Tray-Icons are small buttons, which are displayed in the taskbar at the bottom right, next to the clock.
These icons are used to display information and call functions. In the preferences, Windows deactivates tray icons of programs so that they are not displayed for the time being. The following section describes how the settings for all or individual icons can be set.
NOTE The description is general. Depending on the program, you must select the appropriate tray icon. You can find this in the help or the FAQ's.

How do I open the settings for the tray icons?

To the left of the clock, there is a small white arrow pointing upwards, which can be used to display the other tray icons.

Adjust Tray-Icons

With "Customize" you can define the behavior of the tray icons. The "Info Area Symbols" window opens.
NOTE Below are alternative ways to open this window.

Information area symbols

In the settings window for info area symbols, you can define the behavior of each individual tray icon.
Select the corresponding icon and select "Show icon and notifications" as option. After that you will find the tray icon on the taskbar to the left of the clock at any time.
Alternatively, you can enable the option "Always show all icons and notifications on the taskbar". In this case, the tray icons of future programs will also be displayed directly on the taskbar.

Alternative 2 to open the notification area icon settings

Move the mouse to a free area of the taskbar and press the right mouse button. Select Properties from the menu. The dialog for customizing the info area symbols opens on the Taskbar page via the "Customize" button.

Taskbar Properties

Alternative 3 to open the notification area icon settings

As a further option, you can also open the Control Panel via the Start menu. Select "Large Icons" or "Small Icons" in the upper right corner. Now you can open the settings via the "Info Area Symbols" icon.

All_System_Controls

Because of errors in the operating system or other software, as well as the variety of the hardware used, apparently occurring errors and / or irregularities in the software of abylonsoft must not necessarily be justified in this software. This means that the interactions between our software and software / hardware from other manufacturers are so complex that they cannot be taken into account by us in all cases. Often errors / defects in other software (e.g. the operating system) also occur, which only become effective in combination with our software. These errors usually manifest themselves in a general protection violation or a system crash. For these reasons we subject our software to a very extensive test before release in order to reduce the problems and errors to a minimum.

Should you nevertheless become aware of a direct error in our software, we will correct it as soon as possible. So that we can understand the error / the problem, you should give us all the details:

  • Operating system
  • Service packs
  • Other software used
  • Whereby the error occurred
  • If the error is reproducible
  • Etc.

Please use our support form support form!

for this purpose

For more see AGB's

FAQ: Compatibility

Questions and answers for compatibility tests of our software products with special hardware.

To use a removable disk (e.g. USB stick) as "key" for login and encryption or mobile use (switch "install modules on USB stick"), the following conditions must be met:

  1. The USB stick must be plugged in
  2. The USB stick must create a new drive
  3. The drive must be formatted
  4. The drive must be writable (write permissions)
  5. The drive must have enough disk space
  6. The driver must register the drive as "Removable Device"

Card reader:

Our software supports all card readers that offer the standard PC/SC interface. In addition, you have to pay attention to which smart cards are supported by the card reader. In addition to contact smart cards, there is a large variety of suppliers and different technologies available for wireless smart cards. Here the supported frequencies 125 kHz (long wave) and 13.56 MH (short wave) are to be mentioned for example.

chip cards:

  • Contacting ACOS1 or ACOS3 chip cards
  • Other contact processor smart card (on request)
  • 13.56 MH Legic ATC
  • other 13.56 MH (on request)
  • 13.56 MH Mifare Classic
  • 13.56 MH Mifare Desfire
  • 13.56 MH Mifare UX
  • 125 kHz HITAG (on request)
  • 125 kHz EM (on request)
  • other RFID cards/keyfobs (on request)

Our software can be fully tested for 30 days. You should definitely take advantage of this offer. If you have any questions about compatibility, you can also contact us with confidence approach.
On our hardware page you will also find a selection of compatible card readers and chip cards.

Supportanfrage zur abylon KEYSAFE Tresor for passwords and access data

5 Support requestn - » Submit support request

Avatar von Alger #132

Alger - Eintrag vom: 03.05.2019 um 09:50 Uhr 
Software-Version: 17.60.07.01 - Betriebssystem: windows 10 64

Frage: fail to open keysafe file

When I try to open the keysafe file, it just give me a popup window: "Your keysafe version is to old. Please try verson 10.x to convert to version 11.x or higher!" But I have installed newest version and the keysafe file is built by this version.

Avatar of abylonsoft support #132

Reply:

Hi Alger,
that sounds weird. Since when has this problem existed? What has changed on your computer in the meantime?

Normally this message is only displayed if you have installed an encrypted container of a Keysafe version smaller than 10 on your computer and it has to be converted to the new format.

Best regards
Thomas

Avatar von Wolfgang GvM #125

Wolfgang GvM - Eintrag vom: 10.01.2018 um 13:17 Uhr 
Software-Version: 1709 - Betriebssystem: Windows 10 Pro

Frage: Keysafe gesperrt - keine Installation möglich

Sehr geehrte Damen und Herren
ich habe heute einen Tag lang versucht Keysafe zu installieren. Alle Versuche das Programm zu installieren scheiterten daran, dass es als gefährliche Software eingestuft wurde. Auch das Abschalten des Defenders war wirkungslos.Ebenso das Eintragen einer Ausnahmeregelung. Den Virenschutz habe ich auch abgeschaltet.
Ich komme ohne Ihre Hilfe nicht weiter. Da ich das Produkt bezahlt habe, bitte ich Sie, mir das Programm auf einem anderen Weg mir zuzusenden, was doch möglich sein müsste.
Ich verstehe nicht, warum Abelsoft als gefährlicher Softwarehersteller eingestuft wird und die Software gesperrt wird, wobei es egal war um welchen Internet Browser ich auch benutzte. Ich habe es mit 3en versucht. MfG
Wolfgang GvM

Avatar of abylonsoft support #125

Reply:

Hallo Wolfgang,
zunächst einmal, unsere Firma abylonsoft hat nichts mit abelsoft zu tun.

Leider haben wir keinen Einfluss auf Virenscanner und Co. Diese blocken teilweise einfach Dateien, weil diese unbekannt sind.

Sie können unter folgenden Link das Test-Ergebnis ansehen. Dort haben 67 Virenscanner im Setup der Software abylon KEYSAFE keine Bedrohung gefunden. Link

Avatar von Mr Brian F. #74

Mr Brian F. - Eintrag vom: 07.09.2015 um 11:16 Uhr 
Software-Version: 14.00.07.2 - Betriebssystem: Windows 10 64 bit

Frage: Will not accept registration key

Your product key:
Username: Brian
Key: 00EN-12345678-1234567890-Q12V1 (anonymized, no valid code!)

Hi,
I re-imaged my computer, and :AbyLon Keysafe" says registration information is incorrect. Can you please reset key? Thank you.
Kind Regards.
Brian.

Avatar of abylonsoft support #74

Reply:

Hi Brian,
your registration key is valid for our version 12.x of abylon KEYSAFE. If this is a commercially purchased version, you can download it under http://www.abylonsoft.de/download/keysafe_v129.exe.
Please uninstall the prior version 14 and restart the computer.

Alternatively, we offer a reduced update price. You need to enter the 3rd part of their previous registration key as coupon code when ordering.

Avatar von Susan Causey #15

Susan Causey - Eintrag vom: 23.07.2014 um 16:23 Uhr 
Software-Version: 12.00.72 - Betriebssystem: windows 7 x64

Frage: Entered master key scrambled can't re-enter

Hi, I can't even get started - purchased it from sharewareonsale and I can't use it because deleting it doesn't delete master key.

Avatar of abylonsoft support #15

Reply:

Hello Susan Causey, unfortunately your problem is not entirely clear.

If you forgot your Keysafe password, then only remaining option to delete your old Keysafe and create a new Keysafe.

To do this open the Keysafe without entering the password and go to the "[i]Settings[/i]" page by navigating with the arrow icon. Here you can create new Keysafe files or even delete the old Keysafe.

Alternatively, you can call up the settings dialog on the entry in the start menu also.

Avatar von Carl Stevens #14

Carl Stevens - Eintrag vom: 22.07.2014 um 01:12 Uhr 
Software-Version: 12.00.07.2 - Betriebssystem: WINXPSP3

Frage: WHY CAN'T I REGISTER?

Hello:
Simple problem:
Name or CD-Key: ONLY-PRIVATE-USE-SOS2014
Registry Key: 00EN-562XX386-006EBXX940-Q12V1 (anonymized!)
If your firm sent me this key, how the hell is it "invalid"?

Avatar of abylonsoft support #14

Reply:

Hello Carl,
the registration details are checked and should work. Please note, however, that the [b]registration data specified only for the freebie version of Sharewareonsale.com[/b] and are not valid for the official version of our homepage.

Submit a support request

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