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Product number: 190371
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Windows XP Windows Vista Windows 7 Windows 8 Windows 10 32-bit Systeme 64-bit Systeme

Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into topics and sorted by importance. If you can not find a solution here, please use our
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NOTE Latest version 17.60.1!
For new and further development, we offer special conditions on an hourly or project basis. If interested, please use our contact form!

Online help


Frequently asked questionsUnder Windows XP with SP2 the File Explorer crashes or hangs. How can I help?

Frequently asked questionsAfter closing the SHAREDDRIVE the PIN for the certificate is not re-entered! Why is that?

Frequently asked questionsHow do I get my data if the SHAREDDRIVE the file name and lost only one point with the IMG file extension appears?

Frequently asked questionsIs there next to the recruitment dialogue even more options / settings?

Frequently asked questionsIs there a problem in the use of the SHAREDDRIVE if the File Explorer crashes?

Frequently asked questionsWhere do when editing files in a temporary SHAREDDRIVE (decrypted files) created?

Frequently asked questionsWhy are applications in the "save" the dialogue SHAREDDRIVE not?

Frequently asked questionsIn which case, the Return letter, a copy of the file is created!

Frequently asked questionsWhat happens to the temporary files, for example, a system crash no longer could be deleted?

Frequently asked questionsHow can I change the CD or DVD drive as SHAREDDRIVE?

Frequently asked questionsWhat do I need to import an existing SHAREDDRIVE?

Frequently asked questionsThe icons of programs and folders are displayed incorrectly. How can I fix this?

Frequently asked questionsWhat is the difference between the virtual drive (abylon CRYPTDRIVE) and the data drive (abylon SHAREDDRIVE) and the advantages and disadvantages they have?

Frequently asked questionsCan multiple users on a data drive (abylon SHAREDDRIVE)?

Frequently asked questionsCan the source directory of a data drive (abylon SHAREDDRIVE) is also on a server?

Frequently asked questionsHow do I get my data drive (abylon SHAREDDRIVE)?

Frequently asked questionsWhere are the files stored in the data drive (abylon SHAREDDRIVE) copied?

Frequently asked questionsWhere can I find the data drive (abylon SHAREDDRIVE)?

FAQ: Password (SYMM-System)

Häufig gestellte FrageWhy the password is not recognized when I insert this by copying and pasting (copy&paste) in the password field?

Häufig gestellte FrageWhat is the SecureID and how do I enter this one?

Häufig gestellte FrageWhat is a "brute force attack"?

Häufig gestellte FrageI can not remember my using password. How can I get back my protected data?

Häufig gestellte FrageWhat is a safe and what at a weak passphrase?

FAQ: Installation and Registration

Häufig gestellte FrageDo I have administrator privileges to install?

Häufig gestellte FrageIt will display an error message when entering the registration information (name, license key)!

Häufig gestellte FrageFor online update, the download file is not found! Error message "PROGRAM UPDATE FAILED

FAQ: Common

Häufig gestellte FrageWhere can I find Tray-Icons? How can I restore missing tray icons?

Häufig gestellte FrageBeim mir tritt eine allgemeine Schutzverletzung auf oder das Programm / System stürzt ab!

Häufig gestellte FrageThe help file is not executed or displayed, what can I do?

Häufig gestellte FrageMy removable storage medium (such as USB stick) is not recognized by the software! What conditions must be met?

Further information


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